Finally I started a new booking and was successful in receiving a quotation which I accepted. Will definitely be dealing with Staysure in the future for my holiday cover. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. .wslide-caption-text {} Here are 8 tips for writing great reviews. Dear Eric,Thank you for your 5 star review. } Staysure take all feedback relating to our products and services seriously. The process to get the policy on my smartphone is too convoluted - passwords etc. I always use Staysure for holiday insurance. n 71 Edifcio D 2 Dt, Queluz de Baixo We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. Sunday 25 December: Closed They have made a bad situations 10 times worse. Warm regards,Ross, I have had holiday insurance with you for a couple of years. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Well always be on hand with guidance and support to help you get the results youre looking for. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Find Reviews. I had to deal with an out sourced company. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. Have a fantastic holiday. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. Get in touch with us if youd like to make multiple changes to your policy. Have a fantastic holiday. Having problems? Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. office: Av. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. When is a time you've been in a difficult situation and how did you solve it? Kind regards Ross Customer Service Manager. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Instead, theyre full of the info you need to get things sorted. Were available during the following times: Staysure. Verification can help ensure real people write reviews about real companies. My bugbear with insurance companies is the usual interminable wait for queries to be answered. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { achieve performance targets across their product portfolio. 2023 Resolver Consumer Online Limited. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. A lot of pressures, every second of your day is reviewed! If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. I interviewed at Staysure (London, England) in Jun 2022. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Quick and efficient service, very knowledgeable of medical conditions.Thank you. But your website/automation are pretty poor, so only 3 stars. You can email us at [email protected] $(function() { No administration fee is changed while making changes through My Staysure. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. .wsite-menu-default a {font-size:16px !important;} I had to pay for the repatriation and all additional costs there and then myself, this was thousands. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. 11 Staysure reviews. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Monday to Friday: 8:30am 8pm Friday 30 December: 8:30am 8pm, Within the USA and Canada: It goes against our guidelines to offer incentives for reviews. text-decoration: none !important; Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. {"hasCustomMembership":true,"hasCustomMinicart":true} .galleryCaptionInnerText {} Theres no jargon in our rights guides. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. and make your voice heard. Simple! Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Filter. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Staysure is a trading name of TICORP Limited. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. _W.storeEuPrivacyPolicyUrl = ""; My dads body was left in the hotel room for over 24 hours. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Had team leaders record secret conversations trying to do what I have no idea. I hope my friend who recommended me gets her 10 bonus !!! Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. .wsite-phone {} false, Free interview details posted anonymously by Staysure interview candidates. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Average Interview. You never know if the training team/management are telling you the truth or lying to you. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. your insurance policy. #wsite-content h2.wsite-product-title {} You may change your settings at any time or accept the default settings. .mobile-nav .icon-caret svg { Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. your insurance policy. .wsite-image div, .wsite-caption {font-size:18px !important;} .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. } Chased and chased and chased to pay. I also contacted the help line and was sent a link to help me create an account but this still did not work. Have a fantastic holiday. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. The process took 1 week. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Also, for some of our insurers we may receive a profit share payment if they I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. Just raise a case and leave feedback after. Thank you for posting a comment. Grandchildren did not have to suffer for me. } else if(document.documentElement.initCustomerAccountsModels === 0){ Not everything they do makes sense. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Staysure is a good place to work, the training is good. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Kind regardsSophie. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. - Calling from within the UK: 0333 014 4512 There was a slight downside of having to wait for about 10 minutes. New management pushing all good long lasting staff out. Dont use this company. A free inside look at company reviews and salaries posted anonymously by employees. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Northampton, NN4 7YB. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. Thank you for your positive comments regarding our training team. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Overall experience. a:hover, . Find out how we combat fake reviews. I should have asked for the policy to be posted to me. Dear WAMM71,Thank you for your 5 star review. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Customer Service Representative interview process at Staysure. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Not a good experience. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. (yes - you get penalised financially for helping customers). I contacted you twice. Get in touch with us if youd like to make multiple changes to your policy. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Lack of progression I would say but good vibes. Friendly team with lot of knowledge. USED to be a great place to work. However, if you'd rather complain directly, you can use the above address to contact Staysure. Dear Anne Parry,Thank you for your 5 star review. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Don't Pay out on Holiday cancellation due to Death of Parent. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); So you can be confident that youve got the right cover, thats tailored just for you. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Worst company I have worked for and hope people take this review in and understand you will be another number. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. .fancybox-title {} Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Companies can ask for reviews via automatic invitations. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. We are remunerated by commission for the arrangement, service and renewal of Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Warm regards,Ross. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Not happy. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. I tried three times and received a message that there was something wrong but no explanation on what the problem was. ) Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. Very friendly, knowledgeable and . Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} .wsite-button-inner {text-transform: none !important;} I have not received my email confirmation, I didn't receive my documents in the post. You need to sharpen up the verification/activation mechanism. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. - Calling from outside the UK: 0044 1604 210 845 Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Resolver is a totally free service that you can use to complain effectively. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Consumer guides, newsletters, surveys and more! Thank you for posting your comments. A good clear line, too, with no annoying background noise! The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. Have a fantastic holiday. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. left: 0 !important; However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. We also ensure all reviews are published without moderation. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. How to make a complaint | Staysure Need help? Happiness score is 39 out of 100 39. . Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help The Embassy were amazing. }); })(); Clear All. Get started with your Free Employer Profile. .wsite-button-large .wsite-button-inner {font-size:14px !important;} Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. You will receive a written acknowledgement within 5 days of raising your complaint. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. We class a complaint as any expression of dissatisfaction whether written or verbal.. font-family: "Open Sans" !important; The HR Team. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. The initial purchase was fine. a:visited, We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. No progression here unless your good friends with the senior management. Application. I would like to reassure you that Staysure take all feedback about our products and services very seriously. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We use dedicated people and clever technology to safeguard our platform. I was trying to pay for a quote with them kept waiting for over a day to pay. It left me feeling nervous whether Ive done enough to declare everything. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. | Read 199,981-200,000 Reviews out of 200,383 . Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. (function($) { This took 9 months to claim back!!! Still requesting further information whilst she was on her death bed. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. } font-family: "Montserrat" !important; Weve helped millions of people find a resolution. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Check out what 241,874 people have written so far, and share your own experience. Be the first to find this interview helpful, What motivates you? Was put on a call back BUT this never happened. Contact Staysure customer service Resolver can help you send your complaints to Staysure. The operative on the phone was superb and I thank her for guiding me so expertly through the process. Warm regards,Ross, Information provided by various external sources. My dad died whilst abroad, he was insured with stay sure. Wed like to hear from you. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Verify your email to use filters. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Verification can help ensure real people write reviews about real companies. Monday 26 December: Closed If you havent received your policy confirmation via email, please login to My Staysure and request a resend. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. If you need more help, please visit our FAQ Help Centre. Have a fantastic holiday. achieve performance targets across their product portfolio. Were sorry that you did not enjoy your time with us and we wish you success in your future role. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. Therefore i lost out on the deal. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;}