clipper card balance refund

Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Fares are for one-way travel. All rights reserved. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. f EMC 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Pay it forward. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. EMC To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Clipper's on your phone! LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Choose to stay logged in or to log out. Its also required if you want to set up automatic reloading. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Options to Oakland Airport from Union Square. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). That will show you the cost of each trip. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are subject to the fees in Section 10. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). OK to stay in Oakland for visit to San Francisco? However, each Go Pass user will only get two replacements per calendar year. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. EMC Transit pass refunds are subject to transit agency approval. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Yes, you can manage your account using the Clipper app and in your mobile wallet. A Station Agent canhelp process a ticket refund request. For faster replacement, you also can pick up your replacement card at an in-person service location. Key Clipper information translated to Spanish. /Tx BMC 0 0 10.1455 10.364 re endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. We recommend that you do. For more information, including fines, please see Caltrain's fare evasion policy. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. As others have said, you can get it on the Clipper phone app for free. Key Clipper information translated to Chinese. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Here's what you need to know. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. So what you could do is to rack up a negative balance to offset the $3 fee. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. 2020, Metropolitan Transportation Commission. /Tx BMC /Tx BMC Transit pass . Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Clipper Refunds: Only registered Clipper cards, are available for refunds. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. H*2T0T3415Rf& If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Treasury will mail you a check. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Otherwise, you will be logged out automatically. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Location of mushroom dispensaries in Oakland? I would love to consolidate all the cards into one card. And my Oyster card. Pay With Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. To apply, visit theClipper START website, call 1-855-614-9149, or [email protected]. f Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- /Tx BMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. This is the version of our website addressed to speakers of English in the United States. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). A reader in a prior column thought $300 had disappeared from an account. EMC https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. /Tx BMC Add only that total amount to your card. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. A reader in a prior column thought $300 had disappeared from an account. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. E\i\\ /Tx BMC 0 0 10.146 10.364 re Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. EMC If you ever lose your card, well replace it and restore your value for a $3 fee. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Stanford, California 94305. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Graduate students are not eligible for a free Go Pass after this date. For details about how to apply for a refund, download theClipper Cancellation Form. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Getting dinner in Oakland this Fridaywill I get robbed? /Tx BMC 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream If you don't want to deal with that, just pay the $3 to get the card. Discount Cards For youth, seniors, people with disabilities and low-income adults. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. 0.749023 g Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. I only pray theyre still there. You can have multiple adult cards associated with a single account. H237402VH2P0P04341Qf& Warriors Ferry / Chase Center Service Registration is easy, and its free. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream Will the toll lanes reduce traffic jams? Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. I no longer need to use Clipper. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. 0 6 If your card is registered, contact us so we can block your card from further use. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e][email protected]+PDSUB@P# (. f If your card is registered, contact us so we can block your card from further use. How would you improve Clipper? /Tx BMC BARTs Treasury Department will then process the refund. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. It is recommended that items of value be insured when selecting this option. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. 0.749023 g Can I have more than one card in my Clipper account? 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream How can I check my card balance or how much I was charged for a trip? Your session is about to expire due to inactivity. Tab will move on to the next part of the site rather than go through menu items. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. No service to Chase Center atthis time,stay tuned for updates. Minimum monthly payments are required. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. ClipperCard is your passport to campus and beyond! Skip the side navigation menu and go to the main content. Learn more about our privacy policy. 7) d"W0%Q T You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream about the future of clipper (external link). Choose to stay logged in or to log out. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Learn More about the future of clipper (external link). Eventually, we got the refund. You can add value, see what's on your card, and see recent transactions. EMC Choose to stay logged in or to log out. Your Clipper card will not be returned to you. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. My spouse, relative, or close friend needs help managing their registered Clipper card. E\\y\[email protected]!"g/ If your card is registered, contact us so we can block your card from further use. How can I manage the account on their behalf? It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. H*2T0T3415Rf& 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Key Clipper information translated to Chinese. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream Then when you exit, Caltrains will tell you that you have a negative balance. My spouse, relative, or close friend needs help managing their registered Clipper card. He started his journalism career as a sports editor in Iowa in 1975. Your session is about to expire due to inactivity. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\[email protected]!*o* Use the app to manage your cards. Enter and space open menus and escape closes them as well. If this happens at any time, please call Clipper at 877.878.8883 for a refund. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. Clipper is committed to protecting your privacy. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Note that only cash value can be directly transferred. https://www.clippercard.com/ClipperWeb/pay-with-phone. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. 0.749023 g Orders will not load if your Clipper card balance is negative. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. However, money added since then does not show on the account, as weve not used the cards. EMC The site navigation utilizes arrow, enter, escape, and space bar key commands. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. o American Express o Visa . @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. f Refunds are subject to the fees in Section 10. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? H237402VH2P0P04341Qf& There is a $5 fee for this service. What should I do if my card is lost or stolen? Refunds are subject to the fees in Section 10. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. H*2T0T3415Rf& But nobody did. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Learn more about Clipper on your phone. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Each Smart Pass user only gets one replacement per calendar year. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Prior to that he was an assistant sports editor at the paper from 1984-1987. Metropolitan Transportation Commission . Does this mean my card is worthless and I might as well toss it? Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. The Go and Smart Passesare non-transferable. /Tx BMC Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is the recommended fare payment method and offers ferry customers a discounted fare. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. Clipper cards will hold a maximum of $300. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. There is a $5 fee for this service. /Tx BMC endstream endobj 185 0 obj <. You can also log in to your regular Clipper account to see your balance and download a transaction history. How can I manage the account on their behalf? If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. The old website used to show added values, ready to be activated, but no longer does. Clipper App. IMPORTANT: Clipper cards will hold funds for . Key Clipper information translated to Spanish. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. If your card is registered, contact us so we can block your card from further use. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. Q&A: Highway 101 express lanes opened Friday. I no longer need to use Clipper. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream EMC EMC /Tx BMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p Questions about recurring transit orders, including transfer requests, can be sent to [email protected]. E\\y\[email protected]!*o* HD 0UR K(EP%xg:#6(=VU-zTqwn?p In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. Yes, you can manage your account using the Clipper app and in your mobile wallet. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. If you have a Go Pass on one of these cards, please contact our office for a replacement card. /Tx BMC Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. The other option is a refund. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. At your request, we can mail you a new card with your balance restored, typically within 2 business days.

clipper card balance refund 2023