Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Contact BT. It says: Were very sorry about the problem with NJs broadband service. Some modules are disabled because cookies are declined. sector, For global
Again, no one turned up. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Register (or login) on our website and you will not see this ad. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. This is how life was back then. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Well send you a confirmation email with your appointment date and time slot. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Amount of compensation. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Announcements, Guides & Community Updates. Civil's don't have to give the hrs travel time as you have to start at a yard. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. BT Openreach What a great place to work! I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . If you aren't available, someone over 18 will need to be around. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Answered 26 October 2019 You will work long hours and not get paid for them . VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. But you will have heard of BT, BT Broadband and BT Infinity . Super helpful and knowledgeableman. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. If you're an engineer, that's usually four or five days a week between Monday and Sunday. But it changed its tune when the Observer got involved. on BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Damage to equipment within your premises caused by lightning or power surges. The strikes will take place on 29 July and 1 August. However, you may visit "Cookie Settings" to provide a controlled consent. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. You can view these money saving ideas by clickingHERE. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. the home, For
What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. - Providing data governance through all operational teams in order to maintain and improve data quality. Noisy faults often dont show up on a line test result. Theyll aim to do this within 5 working days of you placing your order. @bt_uk. . Ask questions and share tips with other people 24 hours a day. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Ring sky told an engineer will come out in the next 48 hrs. The phone stopped working, and our broadband was down for about three hours but then came. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Well let you know if this happens. 13h08. @richthestag. 12h52. The BBC is not responsible for the content of external sites. "Where talent is a dwarf, self-esteem is a giant. Depending on the provider and package you choose, you might be able to avoid paying for line installation. We need our broadband but have been told that it could take days to fix. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. For
There's more to Openreach than meets the eye. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. We had to say we were from Openreach, working on behalf of their Service Provider . Replying to . The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. 2023 BBC. Within 10 working days, Openreach will have completed their survey. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. My Background as a Phone Engineer in Southend. 30-03-2021 This could be when: We only charge for repair work on a small number of fault reports. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Lost or stolen. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. 30-03-2021 Theyll need to get in touch with you, so please give us your mobile number for us to share. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Interview. . Starting salary is poor, but you'll reach the higher rate after 3 years. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Analytical cookies are used to understand how visitors interact with the website. They will discuss this with you before starting any work. Clear a path to the main telephone socket, if you have one. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. 22h. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Complex Engineering Reception and Triage. & Broadcast. Find out more about the BT Business app and how to download it. . It was reported a yesterday (I think). For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Monday 9th June 2014. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. We also use third-party cookies that help us analyze and understand how you use this website. First, Openreach will send an engineer to assess how much work is needed. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Your contracted to 37.5 hours a week for work which your are field based. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Engineers from Openreach managed to cut our telephone line while they were working on our road. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! these comments are my own and in no way represent any company that i may or may not be linked too. Their service has stopped working and it is not fully fixed after two full working days. Talk about pass the buck BT! Include an address and phone number. These cookies ensure basic functionalities and security features of the website, anonymously. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. He has sturdy life goals and knows where he wants to go. BT promised two engineer appointments but no one turned up. 30-03-2021 8.40 for each calendar day that the service is not repaired. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. @XRaySpeX . Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. But heres a quick guide to the different installation terms we use, and the average timescales. Can Nigeria's election result be overturned? So we have a line that works upstairs but he has broken the one we want downstairs. Account and billing. The cookie is used to store the user consent for the cookies in the category "Other. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Overtime is usually available so the minimum . First, Openreach will send an engineer to assess how much work is needed. BT Openreach SFI2 Engineer Visits. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. He is very hard working and does things without needing to be asked. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. But opting out of some of these cookies may affect your browsing experience. Help and support; Contact BT; Back. You were left wondering if this was just a temporary fix. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Technical support. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Ex open reach engineer here, up until 5ish years ago. And once you've got some experience under your belt, there should be opportunities for overtime. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Accept cookies to experience the full functionality of this page. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Asked 22 May 2022 Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Your salary The cookie is used to store the user consent for the cookies in the category "Performance". The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The difference between the engineers was night and day. Youll be sent a new hub, so keep it somewhere handy. They'll aim to do this within 5 working days of you placing your order. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. 22h52, Hi. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For
I'm wondering will there be engineers working on a saturday? We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . . 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. And once you've got some experience under your belt, there should be opportunities for overtime. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. If you need help email [email protected]. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. This cookie is set by GDPR Cookie Consent plugin. All in a day's work | 17 comments on LinkedIn She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. These cookies track visitors across websites and collect information to provide customized ads. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Mar 2018 - Present5 years 1 month. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. This cookie is set by GDPR Cookie Consent plugin. I need an engineer to come to my premises to fix a broadband fault. Engineers from Openreach managed to cut our telephone line while they were working on our road. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. 0 Ratings Ibz Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today).