Omnichannel technology that delivers personal CX at scale. We make it a point to make sure all our employees feel valued and . trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . from 8 AM - 9 PM ET. Learn what we've learned from a resource About Us. CE1Q Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. 0000074192 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. We make it a point to make sure all our employees feel valued and . Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. READ THE CASE STUDY. Omnichannel, CRM, Automation, AI, we have them all. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 6 Reasons to consider nearshoring now GET THE GUIDE. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000006062 00000 n They frustrate consumers and can hurt your brand. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000017351 00000 n 0000194296 00000 n The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. Tuchman continues, "I'm more excited than ever about our business. 0000124652 00000 n One that tells you what is happening in the present. 0000004803 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. We combine leading technology partnerships and the CX expertise to enable your success. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. "I'm thrilled to join TTEC at this pivotal time. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000007344 00000 n 0000025542 00000 n Find and engage customers across all channels to accelerate growth. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000002238 00000 n abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ 0000121522 00000 n F|66Hxw On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . The people, processes, and platforms to optimize your contact center. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. 0000010205 00000 n Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. 0000008629 00000 n Reduce cost and improve CX with recommendations from your front-line employees. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. Digital CX Jump-Start. It also provides tolling and transportation. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Reduce cost and improve CX with recommendations from your front-line employees. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. News Apr 16, 2021. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. Reduce cost and improve CX with recommendations from your front-line employees. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Our industry specific CX solutions can help. mYBTn2[dhVar!#[i:2^/uszZT>lEd. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Humanify(R) @Home. Eliminate friction and create value . Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000029878 00000 n 0000121239 00000 n Consumers expect great interactions whenever they connect with a company. And, one that helps you predict what will happen in the future. 0000009833 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. It operates through two segments: TTEC Digital and TTEC Engage. Gain a competitive advantage through automation. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. Operating Income was $168.5 Million or 6.9 Percent of Revenue. 0000042393 00000 n on contact center cloud, Voice of the customer best practices and strategy, Want to reach more The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. Upselling products and services to existing customer base . Diluted share countfor the full year is estimated between 47.2 and 47.6 million. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000006368 00000 n As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. hb``Pf``AX8> 9K?0bF The result is a dizzying array of challenges for companies and government entities alike. 0000008011 00000 n TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Yes, it is possible. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . News Mar 19, 2021. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Business transformation begins with innovative customer experience strategy and insights. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.