3.4 Indemnity. 6.7 Third Party Information. You may find other users information to be offensive, harmful, inaccurate, or deceptive. 'Such tickets will become void and the ticket holder refused entry to the theatre. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Terms and Conditions. . This is so we can promote the sale of tickets and items that You list for sale. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. 2.12 Seller Payment. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . You will be entitled to a full refund or a 120% voucher. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . You also warrant that you own the tickets. 6.9 Change or Suspension of Site. Are you still waiting on a ticket refund for an event canceled due to the pandemic? I had tried calling them and the day of the concert and no answer. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. To be a member of this Site, You must agree to accept the terms in this Agreement. Jay Chou Concert Tickets. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". 684 Posts. This charge is in addition to the amount originally paid for the tickets. Top Class These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). If you fancy a viagogo event roulette then use this company. Which? Leave us a message by clicking the Contact Us button. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 1.1 Introduction. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. Note that this is separate from any Tax viagogo is required to charge on its fees. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. expected to be mailed out. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Ive been told a refund is coming in 10 days 4 times now. Carnaval Barranquilla Tickets. Arctic Monkeys Tickets. Hombres G Tickets. Take a look at our advice on writing a letter before you make your claim. Can I pick up my tickets instead of having them shipped? We cannot control the policy of third-party resellers.'. To post a ticket for sale on viagogo You must first register with the Site. Many event managers have already committed to providing refunds for cancelled events. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Tickets for Waste Management Phoenix Open. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. About Us Received Refund in full for cancelled concert. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. This has reportedly been a long-standing policy of Viagogo. It will stay valid for the new date. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. 4. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. I would love to join this lawsuit as I am in the same boat! settlement administrator or your attorney for any updates regarding . In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 4.2 Stolen Property. administrator or law firm. Harry Styles Concert Tickets. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . If so, you may be forced to pay for replacement engines and repairs out-of-pocket. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. the price it is sold for on the primary market). Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Read more ts would be ready 48 . Due to extreme weather conditions, our phone lines are currently closed. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. They did not admit to law breaching and refused to provide a refund. This is the easiest way to get your money back. This field is for validation purposes and should be left unchanged. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. 2.3 Username and Password. I'm Travelling - where and when will I receive my tickets? I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Best regards, Viagogo team. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. ', Beware of this fake Disney+ phishing email. In the event of a postponement, refunds are not granted. If your event has been postponed, you do not need to return your ticket. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. 4 replies 17.4K views. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. They do not say they are going to charge such fees per a ticket . If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. The revised version of this Agreement is automatically effective after it is initially posted on the Site. If this is also unsuccessful We will not offer a refund. 5.2 Violations, Termination and Suspension. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. 4. They also had another 150.00 dollars worth of fees per each ticket. What We Do. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. 1.2 Ticketing Exchange. Hombres G Concert Tickets. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. This article is published to give you an update regarding the class action filed against Viagogo. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. Send us your story with as much detail as possible to fill out our investigation. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. . It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Taylor Swift Tickets. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. Your email address will not be published. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. This is so frustrating its been 2 years !!! They did not send me my ticket information until the day before the concert. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Sellers should use our automated online confirmation process. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. 1. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. 3. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. 2.17 Season Cards. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Copyright (c) 2006-2023, viagogo AG. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. Viagogo reviews, customer feedback & support. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. This tracks your activity using third party cookies. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Rob Davies. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. Mar 1, 2018. Additional information can be found in our FAQs and on the ticket details pages. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. This advice applies to England. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Justin Bieber has cancelled the remaining dates of his Justice World Tour. Viagogo promises "a full refund" if any problem arises, while Get Me In! found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. I have been fighting with viagogo since October of 2021 with an canceled event. What are the viagogo Terms and Conditions? No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. By clicking a link you are consenting to this. By using our Site, You agree to accept this Agreement. 5.4 Making Adjustments. Such notice shall be deemed given one business day after the email is sent. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. But to her frustration, Viagogo claimed the refund could take several months. Romeo Santos Concert Tickets. To open a dispute: 1.Log in to your PayPal account. Viagogo will keep saying they already paid you but they will never show you the proof of payment. You will receive an email notification from Viagogo explaining the same. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. I haven't received an email confirming my order. 3.2 Other Information. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Unfortunately it might take a lot of back and forth communication. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . 2. To sell tickets, a Seller lists the tickets in the Site database. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. My partner has a job where he is required to go away at the last minute. says firm changed policy to deny refunds if tickets can be used in 2021. But Which? 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. Rufus Du Sol Tickets. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The 33-year-old announced . Viagogo will keep saying they already paid you but they will never show you the proof of payment. 3. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. You will be entitled to a full refund or a 120% voucher. We always ask that people only buy from authorised sites in order to protect themselves.'. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. All redress are non-exchangeable/non-refundable.. The tickets were bought by me as a present for my mother and parents-in-law. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. 2.7 Payment Authorisation. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Why is the price printed on the ticket different to what I paid? 6.9 Change or Suspension of Site. Top Class Actions is a legal news source CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. The refund will be received from the Event Organizer within 30 days. viagogo is a global online marketplace for live sport, music and entertainment tickets. If You do not qualify, do not use the Services. 2.10 Collecting Payment. Please note this does not include any Tax that may be payable on fees We are required to pay. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. But gave me only option was to relist on their site or go to resceduled date. We may also first deduct any amount you owe us from any amount we owe you. 2. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. Actions does not process claims and we cannot advise you on the All Rights Reserved. I have no ideal why a law suit has not come up sooner. As well as charged me double the amount. Which? They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. We think businesses - especially those with substantial resources - should still provide refunds for events . and that I would only receive a refund if the concert was cancelled etc. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Answer (1 of 3): Viagogo runs prudent customer care operations. By Rhona Shennan 23rd Jul 2020, 3:38pm Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. This does not prevent us from varying these terms without reference to them. Which? Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Can I buy tickets that are personalised with someone else's name on them? Privacy Policy | Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. It's unlikely you'll get the delivery costs or booking fees back, though. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction.