It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. These policies and rules are binding on you, so be sure to review them before purchase. Yes! Log in to get the phone number and call our agents, who will help you book over the phone. You will need to input your traveling companions' details before entering your credit card information. If you don't see a credit that you think should be there, give us a call. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. If your airline does appear to . We cannot guarantee that the travel service provider will credit you with point for your booking. If youd like to check what your airline is offering, you can check out the airline policies directly. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Maybe. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. If you want to pay separately, you will need to make multiple purchases. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. We will be fully responsible for the proper performance of the package as a whole. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. There are also plenty of travel deals available to all young people (18-25 year-olds). First, visit the link for Studentuniverse Refund Policy Promo Code. So yes, they would ask you to upload some documents before . You also can't split it between multiple flights. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Also, current discount deals are available at the link. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). The name on the credit card can be different than the name of the traveler. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. All refunds will be delayed until the situation stabilises. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. This deposit is non-refundable unless your tour is cancelled by us. I had leave revoked in the military and had to cancel my trip. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Studentuniverse Refund Policy Coupon Code can be found at this link. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. I have questions about baggage. It is your responsibility to ensure you have the proper visas/documents. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Refund Policy. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. Alternatively you can ask us for copies. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. We will ask you for details about your experience to forward to our technical support team. These include: In these instances, you would need to contact us for help completing your booking. payment or sold at an inclusive or total price: (a) transport (b) In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Fulfillment of a request cannot be guaranteed. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. combination of at least two of the following components selected before They may change due to air traffic control restrictions, weather conditions or operational requirements. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. 5 months later I am still trying to get my $900 back from this scam. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. When youre ready to use it, you can check flights on our website to have an idea of what you want. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. We will try to reach you again as soon as we can. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. Second, they do not specify the baggage allowance on their e-ticket. Anyone can book with us, just not everyone will be able to get access to special discount student fares. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Call us when youre ready to rebook and we can help you use credit. If you have a layover, you should check if there are transit requirements for that country as well. For any fare we advertise, we first check to make sure there are some available seats. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Transport and accommodation providers have differing cancellation policies and rules. Please speak to one of our consultants for further details. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). We really cant speak to any insurance questions. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). And in case you didnt know, you dont have to be a student to book on StudentUniverse. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. All flights are non-transferable and cannot be used by anyone other than the ticket holder. Please contact us to see if your booking qualifies. Please check your airline's policy to see if you might be eligible for a refund. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. All rights reserved. StudentUniverse is not an insurance company. To find out if there is a fare difference . All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Some countries also require a machine-readable passport and/or unstamped available pages. We are experiencing unprecedented volumes of calls and messages at this time. last updated: June 29, 2021. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not.