My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. Solution 2: Relaunch Elements Organizer Close Elements Organizer. Sadly, 720px is the highest resolution currently supported by the driver. Get started with our Splashtop Business Access free trial and use a mouse to control your computer from your iPad or iPhone device! Click Continue to hide the hints and view the remote computer screen. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. Our team reviewed the video. RDP is NOT open to the Internet in general). On my way to go nuts during a technical emergency during the crismas. Seem like what you have done in the video is exactly as described. (Mine shows disabled if I use the function key to disable it- surprise..:)) Splashtop Personal app introduction; Hot Topics. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. Use the Invite Technicians button to invite additional technicians to your account. At least that almost makes it possible to use the system. First noticed this behavior after logging in with splashtop. LOTS of people here use Splashtop. If there's a NinjaRMM rep here, give us the situation if you would. until some fix was offered. Options are to Reject after the request expires, Allow after the request expires, or Off. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. Step 2. Thanks again for helping to uncover the corner case win7 issue with terminal switching. Operating system not responding. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). "Splashtop wont let me connect at the same time as an end user!" Why the BIG DEAL you made out of it? I realized I messed up when I went to rejoin the domain Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . The first thing to check is whether the computer and the operating system is not responding as well. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. (since I got my Surface Pro 4). Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. With Remote Desktop as a published Citrix app, though, its been grating. I'm a freelance writer specializing in technical communication. Any way to make it not dissappear. and was challenged. Deselect Auto-hide the taskbar. Thanks Gregg. Supports Windows, Mac, and Chromebook. In this article, we've seen how to get set up with Splashtop SOS. To continue this discussion, please ask a new question. Automatically lock remote computer when disconnected. Working remotely from your iPad and iPhone just got a lot easier. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. and should just immediately switch to the RDP terminal session. Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. Reconnect the mouse. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. "My response frustrated you because you were under the cosh" is incorrect. I have a system with me which has dual boot os installed. Most often, users will receive a black screen upon opening the app. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. Where have YOU been all my life? comes to mind. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. Copyright 2023 Splashtop Inc. All rights reserved. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. Hi Team, On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Why? Do you get it now? Please note: This may reposition your desktop icons. This is indicated by the icon at the center of the toolbar, as shown below. The Splashtop onscreen prompts show the 3 steps. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" vice versa. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? thanks! Security Choice of whether to request permission from the user when someone tries to connect. This has been bugging me since recent windows update. Actually it would allow you to work out whether you have an exchange error or a network error. "Cant you just use VNC or something similar?" Thank you. Simply locate the device you need from the list, and click the Connect button beside the device's name. I decided to let MS install the 22H2 build. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. Select. This is not the case. 2) Select your language preferences, and click Next. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. ", you agree to it. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? Below is the fastest and most efficient way to configure this option. Choose Uninstall. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. Step 1: Power off your PC by holding the power button. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. Starting the session from a mobile device is very similar to starting from a computer. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? My i.t dept had no idea how to fix this. Welcome to the Snap! The file transfer function is invoked from within a session. Id definitely like to hear of a permanent solution to this as its damn annoying. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. done in the video is exactly as described. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. (LogOut/ On your iPad, click " Trust " when " Trust this computer " pops up. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. Step 3. Sound Choice to output sound over the remote connection only, on this computer only or both. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. You were WRONG. It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. If any readers can provide advice for Mac please leave a comment! Passionate about delivering compelling solutions on the Office 365/SharePoint platform. Simply close the app, and it should work upon opening it again. I'm excited to be here, and hope to be able to contribute. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Step 2: Tap the power button to turn it back on. It usually happens when I go back to the RDP session from my local computer. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). For disconnect issue when switching users, we can't reproduce the issue in-house. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. Cookie Notice My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Remote Mouse Free. So, can any other Splashtop users verify that this scenario works? Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. it take THREE detailed emails to get to this resolution when as you noted, this (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. The user goes to the web page and downloads and runs the app. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? Holding down a click is like holding your finger down on the device screen. thank you !!!! I did not need ANY other steps to prove that. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? Thanks a lot There were many other solutions on net, but yours was perfect. Look for the "+" SOS icon when you start the app and tap it. Step 4. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. ", which is completely unrelated to Splashtop's issue. still the cursor is not visible on the remote computer which i have remoted in to, please help. Hope this helps. And thats it. After they install and run the app, the experience is the same. Say hello to your cursor when editing text again! The office display fills the monitor, so users wont see anything from the home computer/laptop. Reinstall Google Chrome. This topic has been locked by an administrator and is no longer open for commenting. That would be the only reason I can think of for someone to say that. Splashtop did sometimes have a slight lag when screen . NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. The purpose of this function is to prevent other people from accessing the connected host remote computer. 3) After selecting language, press Shift + F10 to open Command Prompt. console session, and then switch to the RDP session, then Splashtop & RDP I added a "LocalAdmin" -- but didn't set the type to admin. It's a two part server/workstation software enabling for remote USB and found it here: "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" Splashtop offers users a simple, cost effective wireless touchpad/keyboard solution. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Thanks. Oh my gawd, Id have your babies if it were biologically possible!!!! However, if you'd like a free alternative, we have mentioned one in the article itself. Cant you just use VNC or something similar? Apply, and voila, the cursor is visible again and the remaining pointers are still white. "Exchange isn't receiving emails" can you use kerio to see if that receives email? To approach a computer remotely, it must first be set up . THANK YOU! Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. Share this: Twitter Facebook LinkedIn More Loading. Think this help any others like me. Thanks and apology for the issue encountered. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. And the down arrow button on the right hides the toolbar. Privacy Policy. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. OMG! GUEST or HOST! Is there a bug report with microsoft we can upvote to get this fixed? Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. (LogOut/ Splashtop recently released update versions. Our team reviewed the video. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. I say its a good compromise. It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. This does work in LogMeIn, TeamViewer and GoToMyPC. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. To continue this discussion, please ask a new question. Splashtop enables remote access to Windows and Mac computers from iOS devices. "Now hopefully you understand why i said 'can you use VNC? I will work with our team actively to help resolve if the issue persists. Lock the remote computer's keyboard and mouse while in session. It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. The image below is my Win 7 VM. thanks for leaving the comment. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. Request permission to connect to the user's computer. Solution 1. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. not really a solution but can help debug/address the issue. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. This topic has been locked by an administrator and is no longer open for commenting. This is what fails at my client's office to their Win 7 computers. Thank you so much for having rescued my life. Before doing anything, make sure the issue isn't a temporary one. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. Hi Team, The mouse cursor showed the busy pointer when hovering over the desktop. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. The standard pointer remains visible regardless. Do the cursor settings go back to the original settings? session can co-exist. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. My name is Helga York. (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). THAT is why your response frustrated me.Gregg. 4. Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. And what are the pros and cons vs cloud based. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. Right-click on each mouse and choose " Update driver .". I had to remove the machine from the domain Before doing that . This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. If youre already familiar with the iOS interface, then this should be very easy to pick up. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. For those utilizing a Windows 7 OS, users must install any additional printer drivers. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. This black screen will linger for a few seconds, and then the app crashes. Choose your primary button from the drop-down. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. Please note: You can switch the setting back to extend these displays upon returning to the office. In your Splashtop Account Settings, you can enable Two . For more information, please see our We hope this article helped alleviate some of your frustration regarding the Splashtop issues. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. This black screen will linger for a few seconds, and then the app crashes. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. If the above methods dont work, wait for the device battery to drain naturally. You will see a screen that looks like this where you enter the users 9-digit code. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu QED. not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. perfectly!Why didnt I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Remember that each SOS license allows 1 technician at a time to use SOS. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Change), You are commenting using your Twitter account. Any help welcome please before we get onto Splashtop support? This will automatically shut off the device. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. Based on your instructions I dug out an alternative fine grained solution. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Sorry JR Im still on my learners plates when it comes to Mac .