Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. 2015 Locate any record in any table, by . The use of eval shouldnt be a concern in this case though since its limited in its scope and the information being included in the eval statement is all controlled from the back-end. Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. In the Variables tab or section, open the Please describe your issue Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. Then you could predictably target that in a client script. Youre right, its not needed at all. This should work better. Thanks for closing the loop on this. In second way I am getting undefined and in the first way script is not getting processed further without giving an error. Is there any reason the first script would not work in Fuji Patch 3? What video game is Charlie playing in Poker Face S01E07? ServiceNow: Using Variable Condition field on custom tables. Thanks in advance. I wanted to post an easy way to do it . Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. eres a quick tip for a Monday. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer We recommend that you post it on the ServiceNow Community Forum. If its not working for non-admin users Id guess its probably a client script conflict of some sort. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. The table structure and element IDs are different in the service catalog. If youve got additional tables that dont extend task, just repeat the same step there as well. You would need to add variables to your record producer and populate your new record with these. Currently all variables show up in those notifications. producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. Connect and share knowledge within a single location that is structured and easy to search. Hi All! ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. I know your script works for others, so it must be something within my implementation of sc_task. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I have to change my Section Name dynamically based on some conditions . Did you make your solution work in Service Portal? Making statements based on opinion; back them up with references or personal experience. function onLoad() { We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. You can search for prototype API javascript on google to find out more about those DOM selectors. Sign-up to get the latest news and update information from ServiceNow Guru! Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? I have been racking my brain on trying to get it to work on the sc_task table. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. I dont have a script to do that at the moment. It worked for me , I have found that the record producer GlideRecord is available as a global object in the producer script. You did such an amazing job. Has anyone had any issues with this with the Aspen Hotfixes? Unfortunately, links in labels will be overwritten with this approach. This functionality should be a user configurable property setting in Service Now. If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. When the record is submitted using a record producer, you are redirected directly to the generated record. Having a heck of a time trying to hide variables on the new mobile app, or even make them read-only. I can see advantages to both approaches. Ive added that to step 1 to clarify. So for example. How do you get a list of the names of all files present in a directory in Node.js? In this example it will be the Assigned To field (which contains the Sys-ID of the source User record). Ive posted an update to this article. Variable attributes: ref_qual_elements=category . Records created from a record producer has empty variables values. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? We are using the Summary of Requested Items mail script from the wiki. You did such an amazing job. Why is this the case? To subscribe to this RSS feed, copy and paste this URL into your RSS reader. I replaced that with setDisplay but didnt rip out the other unnecessary piece. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! Often times theres another script or form element thats causing the issue. I am trying to modify this script to allow enabling and disabling mandatory for the variables based on another flag set on the sc_task record. This works just as well: Ugh. Use the Data panel to see the variables and variable data types for a flow. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. ServiceNowVariable2Version: Rome VariableCatalog Item I have populated some categories in addition to the out of box categories included with Madrid. var v; // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); Looks like it works great though. Over the [], By Crossfuze Admin|2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: Export, Order Guide, Processors, Record producers, Service catalog, UI actions|, This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. This editor is a formatter added on records that are generated by a record producer for task-extended tables. Get all unique values in a JavaScript array (remove duplicates). Any help you can provide would be greatly appreciated. as a result. I just updated the code above with some versions that should work better. var emptyVars = []; This value can then be used for reporting or other purposes in your system! HmmI tried to create the BR, and when I use the syntax checker, I get these errors. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Both of these ways are not working. I modified the push line to check for mandatory attribute but the reference doesnt hold up. It doesnt look like this script works anymore on Berlin. The post Certified Diversity Recruiters appeared first on Crossfuze. The visual representation of a variable in the Flow Designer user interface is a data pill. Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. It is not working in Service Portal. To use variables from a Record or a Reference (dot-walking), expand the data pill to show its fields. Only do this for a few Categories for the time being. It performs a similar operation to populate the short_description field. Here's how you can toggle the display of the help text for variables in your service catalog. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Check out this boatload of useful ServiceNow code snippets, to help you quickly and easily do a great many things on the ServiceNow "NOW" platform! How do I align things in the following tabular environment? Not sure if its possible there actually. Hi All, Welcome back. ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage In my case, I wanted a user to be able to create sprints for a project. Thanks. pretty much like incident . Automatically added by "Force population of record producer used" business rule. Thanks, -e. I think any time you can use the out-of-box behavior you should. You did such an amazing job. Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. Usually if a client script isnt working you can find some clues in the browser error console so Id check there. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. Even the most proficient developers need reference material from time to time. by modifying the script field entry on the record producer. However, Im having a hard time wrapping my mind around turning it into a callable(within another client script) or global UI Script. Thanks Mark! After we made some base categories lets make some matching subcategories. Hey Mark, is there any way to add a label in the form sections just like a label on catalog request page.. One of our clients wanted to differentiate the fields by adding label, please help me out if there is a way to do so. Record . Can I just do a section of the catalog item -> Variable Label as bold and rest as normal. I have it not hiding on a certain kind of request cause i have a team updating one of the variables but i took that out and i get the same on that demo site it doesnt hide the variables. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). Just make sure that you check the Inherited checkbox if you decide to set this up on the task table! Well done. Thanks for your post on this!! Youre right! Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) I've updated the article. Typically, record producers are used to allow users to create incident or change request records. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. You can do that by going to sys_choice.LIST in the application picker. This allows the entire variable set to disappear on the form. Why does the rule have to exist for every target table if its hte same code each time? This solution may still be preferable if youre looking to do something across the board in the instance. Record producer will be. The only thing I can suggest would be to confirm which part of the business rule is causing the problem by taking pieces out and replacing them with gs.log entries until you identify the issue. Label backgrounds vary, but you should be able to get it to work like this. Tina, }. Absolutely. Label fields label. Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. Hi Mark, Thanks for the above, Ive slightly modified this to set the backgroundColor of the label as below: labelElement.style.backgroundColor = color; Im struggling on fields which automatically flip the label above the field i.e. Then you just use producer.redirect to redirect to your new page, which contains the code to redirect outside of the inner frame. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. access of field label? For the itemVars while loop, And within the producerVars while loop. (Service catalog fields are "variables", and they are different from normal table fields). Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. Using ServiceNOw variables in Flow Designer Save my name, email, and website in this browser for the next time I comment. This is a lot more helpful. is just going to return the string value of whatever field you're asking for. I am not able to fetch the values for these fields in the script. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. Works find for one column layouts. Just recently learned about Display Business Rules. eval is no more evil than any other method. Other times you'll need to do a GlideRecord query to get it. producer.redirect = home.do?sysparm_view=ess; The CMS is different because of the way it handles frames. The client script is not working. I have a need to edit some variables at certain stages of the workflow once the item is created. Lets create a new one. The business rule runs before the display of any record in the table (tasks in this case) and queries the sc_item_option_mtom and question_answer tables to collect any variable names for empty variables. In Business rules can we do this? Is this a case where I need to dotwalk from the variable set to get to the object? }); Thats just using the Prototype API to go through all of the DOM nodes in the label element and adjust the inner text to be the text of your new field label. Is there a single-word adjective for "having exceptionally strong moral principles"? That comes from the prototype javascript framework, which is bundled with ServiceNow. However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. It is not working for me.. Identify which ServiceNow Record Producer was used to create a record, Force population of record producer used Business rule, /***There is no dynamic way to record the record producer used so we can force it here. This was super helpful for a form Im building. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. I have tried the script. Here is how you could set up the business rule. Hi Mark, thanks for sharing this. Without going too much into how the catalog works, a catalog item or record producer refers to fields to be populated as variables. Video demonstrate that how incident task has been . For a variable, the label of the variable is returned. Seems to be something with the setDisplay function. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. #ServiceNow. Click the Continue button. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Nice, I wasnt aware of this. When code is not enclosed in a function, variables and other objects are available to all other server-side scripts. Getting the following error: Here we learn how we can leverage variables from Catalog Items or Record Producers in #Se. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. What is your opinion? That would be a nice one to have. Ive confirmed that its not the business rule. Mark, . Color and styling is even more problematic in this case so its not included. Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . Is there any way in the same solution we can handle the check boxes and two column wide Container. producer. Adding a Redirect and Info Message to a Record Producer, //Create the html contents of the information message, //Get the values of record producer variables to populate the 'work_notes' and 'short_description' on generated record, "Please contact customer with new password via: ", //Populate Assignment Group (name must be unique), 'The IT department will contact you for further information if necessary.
', //Redirect the user to the 'ess' homepage, Comparing the Differences Between Two Strings, https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Script works great in the ITIL view of ServiceNow, but doesnt work in the Service Portal. Im trying to do the exact same thing for an approval record. vegan) just to try it, does this inconvenience the caterers and staff? Its not anything that you need to worry about in this case. Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee. It appears that sc_item_option_mtom only works for sc_req_item. I know this would mean a performance hit on the client vs running the major work server-side. Im not aware of a way. How would I do that? I am new to ServiceNow. Came here lots of times when the wiki did not solve my issues. This one needs to be done a bit differently. You can store the reference field value in any field type, but I think a reference field is best. So you can get the sys_id of the record producer very easily using cat_item.sys_id Populate as many categories as you would like in here. Disregard my inquiry I was able to fix the issue by shifting my title from the Variable Set to a Container Start, and then marking the container start as not global. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. You can also view the icons within. We had to take Calgary Patch 3 to resolve this issue. message += 'Thank you for your submission.'; //Add the information message. You can create Service Catalog record producers directly from a table record. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). Technically talking, both have different setup and architecture. Your question is outside the scope of this article. In fact, its been asked here before! Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! Hi, I appreciate this is an old script now but it does still seem to work. Attachment Variable on Record Producer not working. The primary difference is in the way the elements need to be selected from the DOM. Record producers provide an alternative way to create records through the service catalogue. Adding a lines like. I think the best solution is simply to create a new reference field referencing the Record producer [sc_cat_item_producer] table named Record producer [u_record_producer] on the task table. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Ok, any idea how to do that? if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { Use catalog item add multiple items to cart and . This script not working in Istanbul release. Ill see if I can recreate the second problem Im having and submit one for that too. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! First, you should know that you can right-click any field and personalize the label for that field. If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. Not a strange question at all. The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. I see from the above youre just calling out the u_comments field, but Id like to grab all of my custom fields. In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor. Ive seen this done before. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. I need to underline my text as well. Option to customize record producer using , Often a simple and straight , less customization. It seems like client script doesnt see variables. In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2. How To Add Schedule Job In Update Set In ServiceNow? In today's tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. Mark, You can also view the icons within. Say if Region is Africa, my next label should say which location in Africa? Also, anyone work in a regulated environment where hiding fields on a form, even if empty dynamically would be considered a violation? Thanks for sharing! When trying to apply it to the task generated by this particular item in an onLoad CS, i can not get it to work. Navigate to Service Catalog > Catalog Definitions > Record Producers. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. WARNING at line 13: Use the array literal notation []. https://wiki.servicenow.com/index.php?title=Annotating_Forms, Can anyone explain the functionality of the above code plzz. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. Great point. As I saw in the docs, variables.name notation is not supported in Service Portal. What [] Then you can invoke the function from any form with a single line. Is there an abort command you can put in the record producer script? Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. How can I get it to redirect back to the homepage outside of the iFrame? I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. This was just what I was looking for, thanks for sharing. Do you know if it is possible to retrieve the modified label? Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. I dont have specific code for that though because it will depend on how your UI macros are constructed. The values populated in one field can determine the values in another. Thank you for taking the time to read this, I hope this can be useful in the future. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. In addition to empty variables, is it also possible to hide specific variables? My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Is it a known issue or I have to do something else. You can add columns to the view as you see fit. Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Ive updated the code above. Add to that the fact that you probably dont care about this for non-task tables and Ahmeds solution ends up being very simple to implement. Heres a quick example that should allow you to change the variable set text. https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS!
', //Redirect the user to the 'ess' homepage, Comparing the Differences Between Two Strings, https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Script works great in the ITIL view of ServiceNow, but doesnt work in the Service Portal. Im trying to do the exact same thing for an approval record. vegan) just to try it, does this inconvenience the caterers and staff? Its not anything that you need to worry about in this case. Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee. It appears that sc_item_option_mtom only works for sc_req_item. I know this would mean a performance hit on the client vs running the major work server-side. Im not aware of a way. How would I do that? I am new to ServiceNow. Came here lots of times when the wiki did not solve my issues. This one needs to be done a bit differently. You can store the reference field value in any field type, but I think a reference field is best. So you can get the sys_id of the record producer very easily using cat_item.sys_id Populate as many categories as you would like in here. Disregard my inquiry I was able to fix the issue by shifting my title from the Variable Set to a Container Start, and then marking the container start as not global. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. You can also view the icons within. We had to take Calgary Patch 3 to resolve this issue. message += 'Thank you for your submission.'; //Add the information message. You can create Service Catalog record producers directly from a table record. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). Technically talking, both have different setup and architecture. Your question is outside the scope of this article. In fact, its been asked here before! Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! Hi, I appreciate this is an old script now but it does still seem to work. Attachment Variable on Record Producer not working. The primary difference is in the way the elements need to be selected from the DOM. Record producers provide an alternative way to create records through the service catalogue. Adding a lines like. I think the best solution is simply to create a new reference field referencing the Record producer [sc_cat_item_producer] table named Record producer [u_record_producer] on the task table. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Ok, any idea how to do that? if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { Use catalog item add multiple items to cart and . This script not working in Istanbul release. Ill see if I can recreate the second problem Im having and submit one for that too. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! First, you should know that you can right-click any field and personalize the label for that field. If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. Not a strange question at all. The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. I see from the above youre just calling out the u_comments field, but Id like to grab all of my custom fields. In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor. Ive seen this done before. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. I need to underline my text as well. Option to customize record producer using , Often a simple and straight , less customization. It seems like client script doesnt see variables. In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2. How To Add Schedule Job In Update Set In ServiceNow? In today's tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. Mark, You can also view the icons within. Say if Region is Africa, my next label should say which location in Africa? Also, anyone work in a regulated environment where hiding fields on a form, even if empty dynamically would be considered a violation? Thanks for sharing! When trying to apply it to the task generated by this particular item in an onLoad CS, i can not get it to work. Navigate to Service Catalog > Catalog Definitions > Record Producers. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. WARNING at line 13: Use the array literal notation []. https://wiki.servicenow.com/index.php?title=Annotating_Forms, Can anyone explain the functionality of the above code plzz. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. Great point. As I saw in the docs, variables.name notation is not supported in Service Portal. What [] Then you can invoke the function from any form with a single line. Is there an abort command you can put in the record producer script? Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. How can I get it to redirect back to the homepage outside of the iFrame? I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. This was just what I was looking for, thanks for sharing. Do you know if it is possible to retrieve the modified label? Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. I dont have specific code for that though because it will depend on how your UI macros are constructed. The values populated in one field can determine the values in another. Thank you for taking the time to read this, I hope this can be useful in the future. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. In addition to empty variables, is it also possible to hide specific variables? My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Is it a known issue or I have to do something else. You can add columns to the view as you see fit. Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Ive updated the code above. Add to that the fact that you probably dont care about this for non-task tables and Ahmeds solution ends up being very simple to implement. Heres a quick example that should allow you to change the variable set text. https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS!