This is the Stonewater company profile. by chloe calories quinoa taco salad. This form will not work unless you enable cookies. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. 68% of employees think that Stonewater has a positive business outlook. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Twitter - @StonewaterUk. As we break into a new decade, what exactly are the big issues in social housing today? You can find it here. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. This button displays the currently selected search type. If it matters to our customers it matters to us." We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. I could pick out names but does that not devalue the work others do. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Their personnel know their . Whether they need emotional, physical or financial support or advice it's always free. Isgho Votre ducation notre priorit . Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. hlRmk0+}K`,j"c[IvNsztiDc@h Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. To tell us your thoughts, please complete the following, 2 minute survey. When expanded it provides a list of search options that will switch the search inputs to match the current selection. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. cscl star vessel flag autism and narcissism differences. Project Officer Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Survivors experience of the housing pathway This latest performance shows some areas where were hitting our targets and others where were not there yet. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Does Stonewater offer an employee assistance or workplace counselling program? If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. https://lnkd.in/eskQbV8D Overall, 67% of employees would recommend working at Stonewater to a friend. Bournemouth - England - UK , BH2 6ED. CLS Sicherheit - Sicherheitsfachkraft Wien. %PDF-1.5 % Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. -Maya Angelou We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. Remote/Work from Home position. I will raise any outstanding repair you have with the team and they should be in touch. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. . You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Largo FL 33777. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. Retrofit is a key solution to some of the energy bill challenges were facing today. One of the ways we do this is with our customer commitments. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. The process took 2 weeks. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Use this form to report any non-emergency repairs or defects. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. LEARN MORE "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Does there seem to be diversity at Stonewater? When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. Intersectionality, domestic abuse and housing Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at [email protected]. You can report any issues to us via [email protected], giving us a call on 01202 319 119 or by sending us a direct message on social media. Our customer commitments are the service standards weve set with you. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. New Homes Coordinator A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. Select Accept to consent or Reject to decline non-essential cookies for this use. 8th March 13:30 Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. The findings from these events will be published in the next few months watch this space! Interviewers were very welcoming and made me feel at ease. Transparency . #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Report a defect or repair. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. If it matters to our customers it matters to us." We may not get better overnight but we promise well keep using your feedback to get better. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. stonewater customer promise. How ready are you? Christian Lauterbach - Sicherheit im Betrieb. Stonewater Financial Integrity. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. You can update your choices at any time in your settings. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. We value the importance of what EDI brings to our organisation, our colleagues and customers. 610 0 obj <>stream Keeping customers safe and delivering quality services to you really matters to us. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Customer APP ID: stonewater. stonewater customer promise . You must do this within 15 working days of our response. If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. Right to Buy for housing association tenants Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : . This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Excellent customer support. You can see our performance for the last quarter, as well as the previous reports on our website. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. To get a job at Stonewater, browse currently open positions and apply for a job near you. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Not to mention all the roles that make a business function, in HR, Finance and IT. If you are a registered user, please log in. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. We aim to respond to all email queries within two working days. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Isgho Votre ducation notre priorit . We aim to respond to all email queries within two working days. If you are reporting an emergency, please do not utilize this means of communication. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. All content is posted anonymously by employees working at Stonewater. (Usernames and Passwords are Case-Sensitive). Customer Experience Advisor. Overall, 67% of employees would recommend. 100% of job seekers rate their interview experience at Stonewater as positive. A free inside look at company reviews and salaries posted anonymously by employees. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. This is based on anonymous employee reviews submitted on Glassdoor. Customer enquiries. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Job specializations: Customer Service/HelpDesk. We manage around 32,500 homes in England for over 70,000 customers . gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us [email protected]. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Stonewater Customer Hubb. Congratulations to them both.. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. Customer Service Advisor Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd Listing for: CV-Library. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. 590 0 obj <> endobj Day 5 of #NCSW2022 is Customer Service Recognition Day! If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh [email protected] California Insurance License #0G51436. You're family. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Today is all about celebrating and recognising great customer service and the people who deliver it. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. Copyright Stonewater. David Lockerman, Customer Experience Director. Customer Promise stonewater customer promise. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. 09/27/2022. Partnering Surveyor - Design & Special Projects Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. Pan Sussex priority alignment with Brighton and Hove *?00120 4! Were really sorry if youve experienced delays or the service hasnt met your expectations. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Or you can send us a message on our website. cscl star vessel flag autism and narcissism differences. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. Call your management office directly or the local authorities at 911. (727) 582-3100. www.pcclb.com. endstream endobj startxref stonewater customer promise. Call your management office directly or the local authorities at 911. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. California Insurance License #0G51436. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Phone us: 01202 319 119. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. stonewater customer promise. Watch this space. If you are a tenant and have not yet registered, Questions were not too difficult and it felt very relaxed. Scheme Co-ordinator Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 If you would like to send us feedback please visit The Customer Complaint Panel who are they and what do they do? Development Manager Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you Your name * Your email address * Confirm email * If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. Feedback. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. The CCP will then meet and make their recommendations within 5 days of their meeting. stonewater customer promise . hbbd```b``5 L@E) $3H@i We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb.