SentrySafe is owned by the The Master Lock Company.. However, if you are locked out of your safe, if you've lost the keys or combination to a safe and the door is locked open, or you just want to know what to do should you ever need to get into your safe in a hurry, the following steps will help. Type the code into the keypad on the safe. Many products from SentrySafe are fire- and flood-resistant. How do you fix a loose handle on a safe? I moved it into my house and never set anything up and just locked it with the key. Turn the dial three turns to the right, stopping at the first number in the combination. The latch is attached to a spring. I put in a new batt Go see the person who sold you the safe, take some identity docs and proof of purchase with you and you will probably get the answer. If you lose your key or forget your combination, SentrySafe can help you fix the problem. Available retailers: I contacted Sentry thinking they would not or could not help me, but to my surprise they not only still made the safe they sent out a replacement handle with instructions without any charge. We just needed something to keep the guns safely away from the kids. The factory code on the keypad is functioning properly. No charge for shipping or the cost of the handle. If it has been longer than that since you replaced your battery, then your battery is likely dead. No charge for shipping or the cost of the handle. We at Sevan look forward to helping you quickly resolve your issues through courteous and knowledgeable service using high-quality, durable products. What do I do? Usually, the caller is in a hurry and doesn't have the time to call a locksmith or wants to avoid the trip charge if there were some easy and simple things to try first. Make sure youre drilling directly into the lock instead of the safe body, otherwise you'll damage the safe if your plans are to re-use the safe. Is there a substitute for septic systems? If you have your key but it simply is not working to open your safe, there may be some debris caught in the lock. After youve submitted your request to SentrySafe, it can take up to 7-10 business days for them to process it and ship out your new keys. (Type "locksmith near me" in Google search.) - Janet, Found the perfect Mesa safe for our room. Not a problem. If I didn't take it all the way out I would have never noticed it. Typically accompanied by a spare for convenience. I put in the combination (digital) and it says to proceed, but when I turn the handle it goes down but won't open. A Sentry Safe Model 1459E, dialed the combo (yes it was the correct combination) handle wont budge, so I wiggle it a bit, give up and do the combo again. The second paper clip will now look like a feeler pick ("Picking Tool"). Make sure that you do not kick the electronic keypad or the safe handle. A month ago I needed to get inside, but no matter how hard I tried, it would not open. How many burglars walk around ordinary neighborhoods with a skill saw and an extension cord trying to find a house with a safe. It allows you to choose your combination. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We did it on TV in 1.63 seconds, the locksmith said. The safes are made from solid steel, thus increasing the durability and reliability of the safes. Familiar Face Posts: 100. Not to mention the best customer service! A bolt-down kit is included. This is very sad and misleading. I purchased a CSW3910 Sentry Safe from Costco over 2 years ago and the handle broke last week. The store also said that I should be able to get a replacement through the manufacturer. FAQ. Save my name, email, and website in this browser for the next time I comment. The company was known for its quality safes and customer service throughout the world. Help us help you, by taking a picture of the part you need and/or of the safe. By turning the dial counter-clockwise, the number combination increases from 20, 30, 40, etc. So before you start scrambling to put your guns in a safer place, you should probably consult a locksmith first. Pull the door handle to open the safe. This method involves no damage to the safe and if you do it correctly, will leave no signs that you were even there at all. For this method, all youll need is two paper clips, and a pair of needle-nose pliers are optional. Most customers forget that safes are precision equipment, not just expensive metal boxes. When you are done they will look like the following in my napkin-sketch below. They manufacture different types of safes for homes and businesses. (I know, I did it on my own safe.) It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Google "locksmith near me" and pick one. Manufacturers make sure that the safes are super rigid and sturdy enough to stand against any penetrating impact. Lets explore each of these approaches in detail to help you resolve your locked safe in no time at all. Seems like a lot of work for me and Costco because they have poor service. You do not have the required permissions to view the files attached to this post. I was an employee at Sentry Safe for 27 yrs. While troubleshooting an electronic or combination lock is best left to the experts, you can do easy checks to see if the wiring is disconnected and/or damaged. Carefully press the pins of the lock until you hear a clicking sound, which means youve reached the right place. This will surely increase the credibility of your complaint. Click "Shop Now" to continue shopping. Method #1: Request a Key Replacement from SentrySafe While this option isn't the quickest way to open your sentry safe without a key, it ensures that no damage occurs to the lock or the device itself. They may have a system of local locksmiths to assist. Enjoy reading our tips and recommendations. One customer found that persistent (bit not increasingly forceful) trying loosened the handle and it opened after over 10 tries. Its location on this page may change next time you visit. Here's how you can get into a Sentry Safe with the simplest of tools: two paper clips and a needle-nosed plier. Using a power drill, drill open into the lock of the safe. Mesa 30 Minute Burglary Fire Safe MGL36-AS, Mesa Safes MGL14-AS-E Burglary And Fire Gun Safe Lite, Socal Safes International Eurovault EV15-4517 Burglar & Fireproof Safe, Socal Safes International Eurovault EV1713 Burglar And Fireproof Safe, Socal Safes International Eurovault Burglar And Fireproof Safe EV-4517, Socal Safes International Eurovault Burglar & Fireproof Safe EV15-3417, Socal -Bridgeman Safes TL-15 Missouri Mule Safe Night Depository Head & Receiving Chest ER-7435-M, Winchester Bandit 19 Fireproof Gun Safe, Gunmetal. Sign up for updates and Offers from SentrySafe New subscribers get 10% off your next purchase on the SentrySafe store. Three leftward turns of the dial, stop at the first number of the combination. (Warning: Breaking into someone's safe even to have fun is against the law - don't do it! ) So Im thinking they have great customer service NOT! Broken Safe handle OK this is weird. I worked on the assembly floor and have assembled every model safe the company made. Pop the battery or batteries out of the battery holder, check the terminals, and if you can't check the battery charge, just replace the battery with a brand-name battery pack like Duracell or Energizer. Turn the dial three times to the left and stop at the first number in the combination. Call a local locksmith. They charge outrageous fees for lost keys or combinations. The goal is to physically break the lock to open the safe. gears. Sentry Safe Won't Open? Turn the dial left, stopping at the last number in the combination. Older Post We recommend staying away from off brand batteries because studies show they lose power much faster than the branded types. Newer Post . SentrySafe provides a very useful guide on their website about how to locate and read both your model and serial number. Answer (1 of 16): A sentry safe is an essential piece of equipment in a home if you have expensive items to keep safe. Tap the lock lightly with a hammer and attempt to use the key again. With the popularity of Sentry Safes and the over 200 models on the market, it is no surprise that the most common troubleshooting question we receive is: My Sentry Safe safe wont open. The first time they assured me that the problem was my brand new Kirkland batteries with 2028 expiration date were the problem. The so called safe is crap. Leverage your professional network, and get hired. check out the. Once thier butt is legally covered they will charge you a small fee (like $25.00) as a stupid tax , and mail you the unlock code. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Read full review of Sentry Safes and 2 comments Helpful? Despite these safes being highly secure, losing the key, or even forgetting the combination, is a common occurrence. Note that locksmiths will require proof of ownership to either get the combination, or to pick the lock. (Note: the owners last name must be different from that of the notary public). Step 2: Turn the first paper clip clockwise while wiggling the other one. An unconventional but simple solution worth trying is what we call the "mule kick" option. How to Open a Sentry Safe without a Key. Safe Repair / Machining / Replacement Safe Handles, Safe Locks,Safe Hinges & Hinge Pins, etc. If you are unable to identify the key number for simply looking at the lock, you can call their customer service line at 1-800-828-1438 to proceed. They say to report it within 90 days that was what was done! If you dont have some paper clips lying around or you simply cannot get a handle on this method, try using a nail file. . (This assumes that someone else has a code and access to your safe.). However, if you are unsuccessful at picking the lock with either a paper clip or nail file, this may be your best bet to open your sentry safe quickly. So, how to open a door with a broken handle? Which would be better than the old metal needle. If you can drill through the lock, the lock will break open, and you can replace it later. Don't force the safe handle to the open position because it can strip the plastic (yes plastic!) Here are some of the common issues we handle: Dial or keypad is smashed: With "tech tricks" we can frequently make a good connection to either the broken dial spindle or the electronic lock wire, allowing us to open the vault with no further damage. Original Review: I realized that if you can bolt the safe by drilling through it you can also cut the safe walls with a saw. I just read another forum that said that they took a rubber mallet to the flat metal door (not the plastic) and then opened fine. So I cemented the box in my crawl space so only the solid door is accessible. 1 0 Share 2 Replies More B ), Use a paper clip. Insert the Tension Tool at the lower part of the lock. SentrySafe Official Online Store | Fire, Pistol, Security & Business - SentrySafe Store We use cookies on this website. Place the tip of the nail file into the lock. Face away from the safe, and kick the door of the safe hard. See All 105 Supported Platforms. OA3810 I lost the combo to my Sentry Safe. Before you phone the safe company, have someone else try their code to see if theirs works. Our content is intended to be used for general information purposes only. Without a doubt, this is the worst product I have ever purchased. It may require repair. AllOutdoor // It just depends on the value of the safe. The rigidity of the lock defines the integrity of the safe, but . Hold the cutter as if you would hold a key, with the file protruding out from your hand. Turn the handle of the safe to open the door. Twist clockwise with the lower paper clip while simultaneously wiggling the other paper into the locks teeth. Best for safes under $50.). I lost close to $300 on a safe that I could not open without destroying it. Now they wont let me return it.I don't understand?uugggghhh! Sentrysafe was a family owned company.