alight customer care representative job description

Alight Solutions offers a promising . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . * Express yourself in an open and honest manner Job Details. We reward continuous improvement and encourage you to own your own development. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Help us reimagine how people and organizations thrive! Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Visit investor site Looking for an Alight office? 2023 We are brave in spirit, act decisively, learn quickly and get it done. Be prepared to answer why you are interested in this particular job opening. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Alight Solutions San Juan is looking for real people, who are passionate about customer care. The mission of our customer care teams exemplifies the need for humanunderstanding. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others This may include additional research and ongoing casework. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. 1999 - Get the latest news and information. Cons. Find out if you meet the requirements! * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. DISCLAIMER: We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. This job listing has expired and the position may no longer be open for hire. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. All Rights Reserved. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Cons They may often give instructions by phone and besides performing clerical tasks, they also assist . Carry out monitoring visits to verify information provided by . Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Stay updated on our new opportunitiesJoin our. * Create and update employee files in database, as authorized. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Must be able to work a flexible schedule based upon high call volume needs. Pros. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Our story starts with a simple universal truth: Every business is a people business. Customer Care Representative Tasks. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing * Bilingual (English/Spanish) is a plus The estimated base pay is $36,558 per year. Insurance Health insurance At Alight, we believe a company's success starts with its people. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. View Job description, benefits and responsibilities. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers View Job description, benefits and responsibilities. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Learn more about our customer care offices. Knowing our products inside and out so that you can . A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Benefits start on your first day of employment, Programs & activities that give back to our. * Excellent communication & collaboration skills with strong ability to empathize with customers At Alight, we believe a company's success starts with its people. * Make independent complex decisions within the scope of your authority The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Please note that all salary figures . Accurately documenting all conversations and actions taken on each interaction. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Health insurance is either BCBSIL or Kaiser depending on where you are located. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Our story starts with a simple universal truth: Every business is a people business. * Call Center and Hospitality experience preferred. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. We recognize the importance of a work life balance. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Are you interested in helping us shape the future of work and life for organizations, people and their families? Customer Service / Guest Services, Part-Time Take the first step today by joining our talent community. This is a 6 months project and we offer Full Time Shifts (Rotating). - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Learn how this feature works. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Si es as , entonces ReedGroup es para ti! https://www.consumer.ftc.gov/articles/0243-job-scams. Ten paid holidays per calendar year (8 fixed and 2 floating). Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. You will be notified during the hiring process which checks are required by the position. Reporting Relationships Our Promise Disabled Person, Inc. Customer Care Representative Human Resources. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Alight also offers a comprehensive benefits package. Bilingual (English/Spanish) Customer Care Rep - Virtual. Quick Apply. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * Initiate new leave cases in our system We reward continuous improvement and encourage you to own your own development. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Help make it more accurate by adding yours. To deliver on this purpose, we do things differently. Explore open roles at Alight. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. Benefits . In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Read more Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Health, Dental, Vision, Life Insurance and more. Our people are our greatest assets at Alight Solutions because People Matter! This role requires that qualified candidates must reside in one of the following states: We strive for Excellence Every Day by collaborating with our clients and colleagues. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight is committed to the continued development of our colleagues. Must be able to work a flexible schedule based upon high call volume needs. * High School Diploma or equivalent is required, bachelor's degree a plus * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. You have successfully created a new job alert. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * Use productivity and quality data & metrics to achieve superior customer service results Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. It is a very convenient Job I have ever worked. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Training will begin for this class on Monday, May 1st We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Our story starts with a simple, universal truth: Every business is a people business. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Responding promptly to customer inquiries. Our story starts with a simple universal truth: Every business is a people business. Customer Care Representative Human Resources. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. See office directory Work-Life Balance 2023 Snagajob.com, Inc. All rights reserved. . This program provides you with the foundation you need to lead to a path of success. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Lensa, Inc. - Lensa is a job search engine. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Every colleague shapes how Alight can become better, stronger and brighter together. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. It's why we're so driven to connect passion with purpose. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Find out if you meet the requirements! In addition to a base salary, this position may be bonus eligible. Find out if you meet the requirements! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . * Be kind and compassionate Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. View this and more full-time & part-time jobs in Miami, FL on Snagajob. At Alight, we are reimagining how people and organizations thrive. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight believes diversity should be visible, valued, and sustained throughout the organization. Disabled Person, Inc. Communicating with customers through various channels. You have reached your maximum number of active job alerts. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. Full-time $12.50 an hour. Si es as, entonces ReedGroup es para ti! Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Location: San Juan, Puerto Rico. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. * Strong attention to detail with critical thinking skills Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship,

alight customer care representative job description 2023