My email acount was wrong and has since been updated but i dont think my seller knows that the ticket transfer was sent to the wrong email. i am so bummed because my event is coming up and i can not get ahold of anyone at stubhub to help! When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. I sold a ticket and transferred the ticket from Ticketmaster to the email provided from the sale. I have recently bought a pair of speakers on ebay from a guy who has readily stated he is having issues with his Paypal account - eg it's frozen and he cannot get at any of his funds in his paypal account. They will be on a 48 hour hold until the button appears. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. A more formal way is to include I have received the email/payment/file successfully before thank you.Mar 15, 2021. Once a buyer sends a 'item not received' request, sellers have 3 days to respond and resolve the issue with the buyer. On the confirmation page, press the 'Cancel Payment' button to confirm. I buyed something and payed via paypal "Products and services", but the seller has the money retained 21 days. Must update order status (click Add Tracking Info button) on the PayPal payment before option to confirm receipt is available to buyer though. One of the main reasons is when we are reviewing a sellers account to ensure they are delivering their items and buyers are having a good experience. So if you paid using eCheck less than 10 business days ago, it's extremely likely we haven't received your payment yet. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. Lot of Samsung Galaxy S7 Edge Smart Phones *Please Read Description* Item Description: Lot of Samsung Galaxy S7 Edge Smart Phones *Please Read Description* Note: If the buyer chooses to do so, there many kits to purchase to help them fix the broken phones, but please be advised Goodwill of Southern NV takes no liability after the technician chooses to open the phone. This content may be old or outdated. Item Description: Lot of Samsung Galaxy S6 Smart Phones *Please Read Description*. My friend really needs the money . Confirm Receipt Process. As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts. PayPal will send it back to whatever you used to . 2. (1) It takes a simple google search about money randomly being sent to you on PayPal to start worrying that it could be a scam and (2) I would've been charged a $5 fee for refunding. These crooks use the sites to make a quick buck by taking advantage of their victims' trusting nature. Click Confirm receipt. Click Yes to confirm that you received the order. Click Activity at the top of the page. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Pending transactions mean exactly what the name implies. I take it from the above response that I'll get paid not matter what. If you don't have a PayPal account: If you don't have a PayPal account set up already, before we attempt payment you will receive an email explaining how to set one up. By browsing this website, you consent to the use of cookies. If the item is Not as Described then you will need to go to the Resolution Centre and open aSignificantly Not as Described dispute. Option 1. Why would a payment be pending in PayPal? Go to Summary. That being said, PayPal will NEVER: Send an email asking you to confirm or supply sensitive information such as a password, banking information or debit/credit card data. PayPal is the global leader in online payment transactions. what if the buyer did not confirm receipt paypal; 0. what if the buyer did not confirm receipt paypal. I've contacted the direct message chat with CS, but they told me the buyer has to contact THEM, and the buyer did, but to no avail. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation. He agreed to pay 50% upfront and 50% after he received and approved the product. Find and click the original payment for the item or service. This sentence is asking the recipient to tell the person who sent the item to confirm or tell them that they have received the item. Once they have finished, they will release the funds to your recipient. I recently bought something off someone and it mentioned the "Confirm receipt" thing. 1999-2023 PayPal, Inc. All rights reserved. however this time, I've accidentally sent the money as 'goods and services' instead of to friends. If they ship it but you don't confirm receipt of the item, PayPal will release the money after 21 days. By escalating a dispute to a claim, youre asking PayPal to investigate and decide the outcome. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have been shopping on ebay and using Paypal for donkeys years to pay for stuff and I ahve never come up against this 'Confirm Receipt' before. This means the closing date for the sale is binding. How do I confirm my credit or debit card with PayPal? A sub for discussing all things Depop. Does anyone know if Ill get charged for not delivering the tickets on time when I transferred them weeks ago, but they simply havent accepted the transfer? Here's how to confirm that you've received an item: Go to your Activity. You can also send an email to the seller about the order status. Reading between the lines I think it is more to do with the state of the receiving persons Paypal account and their behaviour whilst using it. I sold a ticket and transferred the ticket from Ticketmasterto the email provided from the sale. Does this mean I won't get the money at all? It also means to confirm whether a piece of information, document or payment has been received successfully. I would like some clarification from Paypal themselves on this matter. My question is: What happens if the buyer refuses to confirm receipt of the item despite the evidence he received it. How to avoid the scam: Accidents happen, of course, but in most cases overpayment is implausible, and it should always be a red flag. Hi, the option to confirm receipt of an item appears 48 hours after the transaction. what if the buyer did not confirm receipt paypal. You are viewing the PayPal Community Archives. It also does not negate your buyer protection though of 180 days from date of payment the right to open a dispute if necessary. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). Find answers to your common online payment questions & more here! Absolutely not. Press question mark to learn the rest of the keyboard shortcuts. Case Resolution. Often, unclaimed payments are a result of a payment being sent to a misspelled or otherwise incorrect email address. Question: What Travel Websites Use Paypal, Quick Answer: What Travel Agency Takes Paypal, Question: Which Travel Companies Take Paypal. Is eBay seller responsible for stolen package? Manufacturer warranty will not apply. One scam PayPal users should be wary of is more commonly known as Advanced Fee Fraud. On the 3 disputes he's claiming to have not received the product, this is the latest message: We've shared the tracking information you provided with the buyer. Options for Buyers with Non-Delivered or Late Goods Contact the seller to ask them to redeliver the item. In the event of a real error, it is safer for both parties to . They are checking/verifying the payment source. To help protect the security of your transaction, the button to confirm receipt is . Each Venmo user involved in a payment can verify that the payment was successful if they received a notification and if the payment appears in their personal transactions feed. Facebook (US): https://www.facebook.com/paypal. Buyer may assume the tv was stolen as it shows as delivered. 1. Log in to your PayPal account.2. PayPal's emails always address the customer by their first and last name. You are viewing the PayPal Community Archives. I left a message for customer service a few hours ago so now Im just hoping theyll get back to me soon, go onto google or safari whatever log onto paypal and click on the transaction you made to the seller when you payed them for the item, scroll down and there should be a blue "confirm receipt" button xxx, Fortunately I have received it, the seller has been super sweet and shipped them (shoes) right away. Please read rules before posting. Click Confirm receipt. We are here to help if you have any problems with your purchase. To help protect your purchase, make sure you: Pay with PayPal. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. The Confirm Receipt option of PayPal allows a buyer to confirm that they have received and are satisfied with the goods or services they ordered. Until you verify your PayPal account, you may not be able to fully use the service. In fact, the seller's documentation states it takes 6 - 9 business days. Also, clicking this 'Confirm Receipt' button will not affect your buyer protection. If you dont see claimed, it probably means they just have not accepted. PayPal. . "Please confirm due upon receipt" is commonly used to establish a strengthened professional relationship with new clients. Before I ship it off should I wait until I recieve an email confirming payment through How do I get a refund from item not received? The phrase proves pivotal in record-keeping and tracking business transactions. Is it OK if we also use cookies to show you personalized ads? I see no-one else has yet responded to Kazkari's question. If the buyer is lucky he can as a sympathetic postmaster to check the address to find out an envelope not a tv with the same tracking number was delivered to another address. The payment will be listed in red with a minus sign on the sender's account to show that the money was sent. Using this function, PayPal sets a hold on the transaction used to acquire the goods or services. Once buyer confirms the receipt of the item(s), we will process the refund and close this case. 5.Replacement or Refund will be made upon receipt of the returned item. Whether I should ask for a Refund or wait this out. The Transaction Details page includes a box that says: "Confirm receipt: Within the expected arrival date, please confirm if you have received the purchased merchandise. Under Pending, next to the message showing the recipient hasnt accepted yet, click Approve. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. The buyer did not receive the product(s) ordered, even though the seller has provided proof of shipping, and the seller has issued a refund for the item. It could be that the event you bought a ticket for was cancelled, you didn't receive everything you bought, or the item was defective, damaged or counterfeit. But in either case, the seller is supposed to ship the item first, get their money later. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Report the seller to Trading Standards. If the buyer claims a purchase was made without their consent, review the claim and provide a response within seven days. Usually when this happens, a 'Confirm Receipt' button would appear, and I would simply click on it to have the money be released. Select the type of issue you have and include any relevant details and tap Submit. He paid the 1st half and 2nd half of the invoice via PayPal. We'll use cookies to improve and customize your experience if you continue to browse. If the buyer doesn't have the QR code available, ask them for the 6-digit code they received through email and . Here's how to confirm that you have received an item: Log in to your PayPal account. Buyer/Sender: To confirm you've received an item: Note: Not all purchases require receipt confirmation. ", It seems then, that "Confirm Receipt" applies to me as the buyer, rather than to the seller, but if I click the box what will then happen? Perhaps the largest scam on eBay is the scam of shipping a falsely advertised item. MaXimus421 4 yr. ago. . If the buyer can't close for any reason, the contract is breached and the seller can keep the earnest money deposit. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. Leave the Archive. The buyer has not accepted the ticket and I was wondering if there is a way I can determine if they received the email with the ticket. I have the same issue - buyer boutgh I transferred and there is no acceptance received yet - what am I to do now? Depending on the site you transfered from you will receive an email when the buyer accepts. Unauthorized activity in your PayPal account. . This feature is used when PayPal places a hold on the transaction that was used to purchase the item or service in 2023. Send an email containing any attachments. what if the buyer did not confirm receipt paypal. Under eBays Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. Paypal holding funds until shipment receipt confirmed. They may be able to issue a refund or help with a return.