By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Aside from this, theres no other reaosn why youd see a white light on your Virgin router. Virgin Media Broadband Review When you see the hub slowly . And like each router, itll work a little different, with different light codes corresponding different messages. If not, its a call it in job. Do you have TV services with Virgin and are they working? Ive plugged and unplugged, checked all the connecting wires and been through all the troubleshooting steps provided and it is still flashing green. Have followed the instructions to the letter on set up and it is not working. All Rights Reserved Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If your WiFi light is flashing green on your Virgin Media box, this signals that the router is searching for WPS. This means that Virgin Media is able to provide faster speeds than BT. 2023 IT Blog Pros participates in the Amazon Associates Program, an advertising program that provides sites with the opportunity to earn commissions simply by advertising and linking to products sold by Amazon and other select businesses. and our 09-02-2022 Most Virgin Media users will be familiar with the four lights on the front of their Hub 3.0 router. But it doesn't seem to be working. If you dont have a separate WiFi router then you might have to perform a factory reset on your Virgin Media Super Hub 3. If you do switch to Virgin, then theyll send you their own router. No Virgin Hub 3 Lights on at all. This cable is usually buried underground, and goes from the Virgin Media street cabinet to your property. its just coming back to book an engineer. Flashing red and blue: The router is connecting to a device via WPS. However, Virgin Media does tend to be a little bit faster than Sky. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. So, what do the Virgin Media router lights mean? Virgin Media Router Lights Full Hub Guide. Generally, the lights on your Virgin Media Hub will depend on the type of hub it is. This is a difficult question to answer, as it depends on your individual needs. All you need to do is call Virgin customer services on 0345 454 1111 and request to cancel your subscription. Its worth mentioning that not only will it give you better internet coverage but most smart routers have additional features like parental controls and advanced network features like QoS and VLAN functionality. The solution to this is to disable WPS, which should stop the green WiFi light from flashing. If you need to cancel your Virgin Media account, the process is simple. Screen Resolution Guide 720p vs 1080p vs 1440p vs 4K vs 8K, A Guide To The Different Types of Monitor Ports, Protect Your Home Network With Web Content Filtering, Add a RADIUS Server to Your SMBs Network, Convert Wireless Routers into Access Points, Double Trouble: How to Deal with Double NAT on Your Network. Power off. The quickest way to find out is to visit the Virgin Media website and input your postcode into their service checker. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Why does the virgin media red symbol (like an eight on its side)keep coming on,on my virgin media broadband hub. If your Virgin Media Hub is not receiving power, it will not work. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There are a few things you can try to fix this issue: First, check to see if there are any scheduled maintenance windows or outages in your area. Most Virgin Media users end up doing this when the WiFi no longer works as it should. The virgin media hub 3.0 has four lights; Internet, Wi-Fi, Base light, and WPS button. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. Both of these companies offer similar services for a very similar price point. You might have a separate WiFi router that handles all of the WiFi connections instead, which means that you are running in modem mode. 1. I have logged in to the routers settings and nothing looks untoward there. What do the lights of your Super Hub 3 mean? When this button is pressed, the router will display a flashing blue light for around two minutes. Thank you for your positive feedback regarding the engineer who visited, we really appreciate that . Once you know what these colours mean, youll easily be able to work out what your issue is. When we turn on our Virgin Media Hub 3.0, the Base light will come on. This means that your Hub is too hot. Your best bet is to get in touch with Virgin about the issue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If its red, this indicates that theres a problem with your internet connection. 09:31. The "Ready" light: This should be on 24/7. Broadband can be used for a wide range of activities, including browsing the internet, streaming TV and films, gaming and working from home. Check that the Virgin Hub 3s power supply is securely attached to the wall and the back of the Hub and that it is turned on. Your email address will not be published. 09-02-2022 11:40. They will be able to help you troubleshoot the issue and determine whether there is a larger problem with the network. Here they are from top to bottom: Once youve identified the light that isnt doing what it should, try running through thesteps below: READ NEXT:How do I set up Wi-Fi Calling on an iPhone? If youre experiencing problems with your internet, you might be wondering whether there is a problem with Virgin Media broadband in your area. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. 11:43, Thanks for getting back to us, I'm glad to hear that the engineer has fixed the problem. Here's what each one means. Now, disable both WPS options and click on save. Apparently no issues in the area. The contact number for Virgin Media customer services is 0345 454 1111. Hello, got a Hub 3 today in the post. Finally, navigate to the admin settings and reboot your Virgin Media box. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Here they are from top to bottom: The "Traffic" light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. The Internet LED will be off when your Hub is connected to the network and can access the internet. This demonstrates that the router is working effectively. Try restarting the offending device and try again. D01 C9W8, Pega authentication failed. You could also try the web page http://www.virginmedia.com/servicechecker. If your Virgin Media Hub isnt working, then you can use the light codes above to work out what the problem likely is. The content on this domain may also contain links from other affiliate programs. Laggy web portal. But it doesnt seem to be working. This is ideal for households with multiple users who want to be able to do things like stream 4K video and play online games at the same time. If you've got a permanent red power light . Virgin Media are one of the biggest companies in the UK, with many folks switching over to their cable TV services. on This can be used in conjunction with WPS enabled wireless devices to connect to your home network. Please can anyone help? Privacy Policy. This flashes during set up and will stay white during normal operation, but turns red if there's a problem. on Your email address will not be published. This should flash when the Hub powers up, then stays lit during normal use. Virgin Media currently uses the Hub 4 as its standard router. The light codes on the Virgin Media 4 hub are the same as the Hub 5. Check it's plugged in. Continue with Recommended Cookies. Ill try to mention where the code may mean something difference in this case. If its red, this indicates that theres a problem with your WiFi connection. Copyright 2023 Consumer Advisory. You will then be given a date for when your service will be disconnected. That is concerning that someone has been cutting cables. Its in modem mode. Both Virgin Media and Sky offer broadband services that are fast and reliable. The fastest Virgin broadband package is the M200 fibre optic broadband, which offers speeds of up to 200Mbps. This flashes during set up, and then stays green for 2 minutes when you're done. On some models, you might see that the light is flashing white. It may also flash green when the Hub is performing a software update. Thanks for your response. From bottom to top, they are: As ISP routersgo, the Virgin Media Super Hub 2/2ac is quite stylish. If your Virgin Media Hub is getting too hot, it will shut itself off to prevent any damage. However, if the blue light begins flashing rapidly, this means that the WPS connection has been unsuccessful. A yellow LED is not indicative of any issues, it seems to affect some users but it is fine to leave it as it is. Ive only had Virgin media since mid-October so the hub is brand new. To connect other devices, such as a computer or printer, to our wireless network using WPS (WiFi Protected Setup), we must press the WPS button. You need to keep your router on all the time. 2020 Virgin Media. When the Virgin Media Hub 3.0 downloads a new firmware automatically, this light will start blinking green. No, it won't make a difference to this particular issue, as it is related to the cable connection to the street cabinet. Would purchasing a separate routerand running the hub in modem mode fix this issue? This means that the Hub is probably switched off, or the wall plug is, or both. As well as cable TV services, you can also have your home phone, mobile phone and your broadband with Virgin too. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. Pressing this button lets you use WiFi Protected Setup (WPS) to add a wireless device or computer to your network. It might flash or change colour when you first turn the Hub on or after a restart. Which lights should be on your Virgin router will depend on the type of router that you have. . And the more speed your Hub gets, the more . Manage Settings By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Brand new boxs as I moved homes everythings connected properly and still nothing big. Its also a good idea to shop around, as companies will offer deals at different times of the year that you can take advantage of. D01 C9W8 Some of our partners may process your data as a part of their legitimate business interest without asking for consent. It means there is an issue with your connections even though the Virgin Hub 4 is on. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top - WAN (green/blue). However, if your WiFi light is blinking red, its possible that the WiFi is out of range or there is no WiFi signal. Slow performance. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 10:57. Give it 5 minutes and hopefully the white light should come back on. A good place to check if there is a widespread problem is to visitDowndetector, this is a popular website to check if websites, internet services providers, and apps are down. One blue/red light behind the wireless button on the front panel. Purple? Computer Turns On But Monitor Says No Signal (How To Fix No signal to monitor), How to Change WiFi Password on Virgin Media Router, BT Hub Flashing Orange Light? is a green light. 8 replies 101.8K views @libby_sparks. In this article, well explain what each light means and how you can troubleshoot any issues you might be having. The main difference between Virgin Media and BT is that Virgin Media offers cable broadband while BT offers fibre optic broadband. But in most cases, a green light will mean something else depending on which light is green. Rebooting the Hub may take anywhere from five to ten . If you live in a flats or apartments, then your connection will come through the main building before going to your individual property. There are, however, certain flashing patterns and hues that provide additional information about a specific issue. broadband is perfect for anyone who wants a fast and reliable connection. If you are having connectivity issues then a factory reset should get you up and running again in no time. I chose Virgin as the previous occupants had it and it worked in the flat. on Virgin Media. If its red, then this is an indicator that the hub is actually overheated, and you might need to find a better position for it with a little more ventilation. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. 13-02-2022 I can see the WiFi when I want to connect to it (I have all my devices already connected to it for months) but it just doesnt work?! Close. This includes the Super Hubs and the Hub 3, which are some of the more common routers. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Its crucial to note that if you pause or terminate the firmware upgrade procedure, you may damage your router. Cookie Notice on New around here? You also have the Internet Light at the top of the Hub, which is the two arrows facing opposite directions. You could also have the Phone light flashing on certain models, which says an issue with your phone line but not your broadband connection. Virgin Media broadband uses a cable to connect to your house. If the Internet Light is flashing red, then youre going to want to go ahead and restart the router. 2020 Virgin Media. The most common light youre going to see on your Virgin router (hopefully!) Follow these simple steps to make sure that this isnt the case: In this case, your Hub may need to be rebooted. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Alternatively, you may be able to find the solution to your query on the Virgin Media help pages. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Copyright 2022. I hope they find the perpetrator soon. To fix this issue, you should check the cables going into the Hub to ensure that they are pushed in fully. The Big Tech Question delivers straight answers to the biggest questions in tech. Does anybody know what causes this? Bottom - WLAN (green/blue). Last Wednesday I had Virgin Media fitted and within 6 days I seem to have had the dreaded flashing green light on the modem which has meant I cannot get internet access. How To Charge Your Electric Car At Home With No Driveway, How To Permanently Get Rid Of Weeds From Your Driveway, need a fast and reliable connection for gaming or working. I have switched it off and on and reset it a few times. It resolved itself but it's still a little frustrating because this has happened multiple times now. Will it resolve on it's own? The Virgin Media Hub 3.0 features four lights on the front: WIFI, Internet, WPS button, and Base light. Super hub - Status lights and control buttons. Picture in comments for reference, it's the arrows symbol that's flashing. Hi, this video shows you the steps I took to fix my Virginmedia V6 box which had the flashing green and amber light, and it was stuck on the welcome screen. Heres a general guide of things to run through if you want to try and get your hub up and running properly as soon as possible. After it, click on the WPS. Two LEDs on each RJ45 LAN socket (left = amber . He is highly knowledgeable and has over 20 years of experience working in the industry and has written for places such as CBT Nuggets, InfoSec, and Engineering.com. WhatsApp: 07305327112, Press J to jump to the feed. 09-02-2022 Thanks for your reply. My connection has died and restarting the hub to fix the issue seems to get it stuck, with the power light alternating between flashing green and solid green. For example, if your Virgin Media Hub 3.0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Rebooting the Hub may take anywhere from five to ten minutes so please be patient. Your home network really does get an upgrade when you change to a dedicated WiFi router. No internet. Guess Ill have to wait a few days for the technician , on : r/VirginMedia. Examples of a bad WiFi setup include: We have put a short list together for inexpensive replacements that will have your WiFi performing as it should. If youre experiencing any problems with your service, please dont hesitate to contact Virgin customer services for help. Hub 3 flashing green light on 09-02-2022 02:37. . Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. WiFi Light. Done any gardening/decorating recently? It isn't on during normal use, but turns red if there is a problem. It means the cable connection cant establish. 15:18. The Hub 5 also includes features such as beamforming and MU-MIMO. This means there's an issue . Need to contact Virgin Media Customer Services? If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. To do this with your Virgin Media Hub, simply press the Power button on the back of the unit. You should also check for any loose connections between the Virgin Media Hub and your computer or other devices. The troubleshooter keeps bringing me back to wait for a technician. The engineer was very helpful and friendly. (Explained), Virgin Media Hub 4 Lights: What do my Virgin Media Hub Lights mean? The only solution I have received is to book an engineer - Ive done so, but the earliest appointment is on Saturday and I need the internet in order to work for the rest of the week. 15-02-2022 (Why would you want to use Facebook Wi-Fi? I went on holiday on Saturday morning and my hub/WiFi was working fine. If there are no scheduled outages you will need to check if your ISP is down. Another colour that you might see on certain models is yellow, and this should be a good thing. Share with friends. on The flashing green color on media hub 3 signifies that the router is trying to connect over WPS. It may be stuck in an update loop. The "Ready" light: This LED shows that you're connected to the Virgin Media network and should be . Alternatively, you can check the Virgin Media Twitter account to see if there is a problem and when they expect to have resolved it. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Had the wifi for some time now! Hopefully, this article has answered your question of Why is my Virgin Media box flashing green? If youre still experiencing problems with your broadband, then its a good idea to check the Virgin Media website or give them a call to see if there is an ongoing issue in your area. Understand what each of the lights on your hub means, and learn how to reboot it . Ah well, guess Ill have to look at the flashing light for a few more days! Start by checking the power light. This is a pretty common one and isnt anything to worry about it could just be an outage in your area, but itll likely be fixed with a quick reboot. If youre having trouble connecting to the internet, the first thing you should do is check your Virgin Media account. @virginmedia. This will usually give you a discount on the price of your broadband. This light flashes green when the Hub's downloading a software update. The answer to this question is that it depends on your individual needs. Weve already said that when theres a problem, some lights will turn red. The power light at the bottom of the device is the only light that should shine if everything is working normally. The first troubleshooting step for any electronic device is to turn it off and on again. This router includes features such as parental controls and WiFi boosting. The power light may be yellow instead of white, and this just means that the router is working fine. Open your internet browser and navigate to 192.168..1. The cheapest way to get broadband is to bundle it with your phone and TV package. Once you reach the WPS settings, youll need to disable both WPS options and press save. I have switched it off and on and reset it a few times. checked all the connecting wires and been through all the troubleshooting steps provided and it is still flashing green. ------------------------------------------------------------------------------------------------------------------------------, If the 0800 number reports nothing then. if it is a "wider" fault then not enough people have called in for them to establish the pattern - so you need to call it in and see what they say when they test your connection, Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Virgin Media's mighty Hub brings the magic right into your home. The consent submitted will only be used for data processing originating from this website. The best way to get started would be by looking at the suggestions above and choosing a WiFi router that suits your budget or reading our mesh WiFi article. If this is flashing green, then the router is connected to the internet, and if you cant access the internet, then there may be an issue with your device, not the router. This leads many people to ask why is my Virgin Media box flashing green? The reason that your Virgin Media router is flashing green is that it is searching for WPS. Yes the engineer came and fixed the problem thanks. The Hub appears to be working and online, which means that its probably your phone, laptop, or another device that is having trouble connecting to your WiFi network. It may also flash green when the WPS button is used. If you press the WPS button on the Virgin Media Hub 3.0 it will flash green, as it looks for a WPS device to connect to. Instead of trying to solve the problem by repeatedlyrebooting the box, or hurling it out of the window in frustration, read on to discover what the Virgin Media Hub lights actually mean. To disable WPS, open the router's settings on your .