Frustrations? Store Locator. Please try again later. or call (844) 910-2593 I also agree to the Terms and Conditions and Privacy Policy, which I understand that consent is not a condition of purchase. Invalid password, please complete all fields. @OptimumHelp I need help with an issue that hasnt been resolved since November. We will debit All services not available in all areas. Ive been patient. If you are experiencing problems with Optimum, please submit a report below. Twitter: @OptimumHelp Discussion. Check optimum.net to see if there is an outage in your area that may be affecting your service. If you are only having a service problem on one of your computers there may be a problem with the software. Explore plans below It's been over 3 hours. . Now turn on your TV. If you have any questions, send an email to [email protected]. Optimum Outage Map Is Optimum Having an Outage Right Now? If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. A tech has been out here every week. You've been recognized in our annual awards Wait 30 seconds connections on the go as easily as when you're connected at home. All rights reserved. Check the settings on important communication channels. If you need extended Wi-Fi coverage in your home, not to worry, one Optimum Wi-Fi Extender in addition to the Smart Wi-Fi 6 gateway modem is included in most Optimum internet packages. You can easily perform a manual reboot by unplugging your modem and plugging it back in. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Make sure your devices are charged and have your, 2. All rights reserved. Use the zip search and check with Optimum by Altice directly to verify availability. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Enter your address or zip code to check Optimum by Altice availability in your area or interact with the coverage map. View storm video . With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. Enter the account number associated with the outage address. View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. @OptimumHelp internet outage in Bushwick (zip code 11206). @OptimumHelp the internet has been down in bushwick for over 5 hours! Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Invalid Optimum ID, please complete all fields. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Optimum by Altice offers cable internet access. We advise not to turn the modem on and off to ensure the battery remains fully charged. It's been over 3 hours. Optimum WiFi hotspots are a network of over 1 million WiFi What is going on ? Enter your ZIP code to get updates on your neighborhood. . Share them here. With Automatic sign-in, you register your If you are using a battery backup, reconnect the modem to the battery and wait 30 seconds for the lights to come on. @OptimumHelp I just received the worst customer service response after their scheduling error! By clicking "Get my free quote" above, I consent to receive from BroadbandNow.com and any party on its behalf at any time e-mails, If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Are you also affected? Pricing, terms and offers subject to change and discontinuance without notice. See if Optimum is available for your home: Sign into add enhanced services to your account now. BROADBANDNOW is a comparison and research website that does not offer internet, TV, or home phone service. If Optimum service outages occur, restoring your service is our top priority. Also don't post any of your personal information. Make sure to report and "downvote" such posts. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. Please try again later. You must have JavaScript enabled to use this form. Do not assume a wire is down if your power is out. Suddenlink outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Report your outage online. Outage reports and issues in the past 15 days originated from: Tips? Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Post yours and see other's reports and complaints. program. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Currently we are unable to access your location. We strongly recommend that you upgrade to a more current browser. Make sure there are no loose plugs and the outlets and circuit breakers are working. Learn about outage & storm safety Reliable energy starts by putting safety first. Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. If you have forgotten your security code, please call 800.956.4237. Report problem. Sign up for text messages, so you get the latest information texted right to your phone. Internet. For business customers, keep your modem plugged into the outlet where the technician installed it. If this does not help, pleasemessage us. ^David, Hi there. It can bottleneck download and upload speeds compared to pure fiber-optic connections, enabling the company to offer cheaper service at scale. Learn More. telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. 2014 - 2023 BroadbandNow | BroadbandNow is a registered trademark of Centerfield BBN All Rights Reserved. @OptimumHelp the internet has been down in bushwick for over 5 hours! How to Get Compensated by Optimum On Your Own Optimum offers cable TV, home phone, and mobile services along with home internet service. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Whats going on? Fiber speeds are symmetrical, whereas cable tends to have a much lower upload speed than download speed. A tech has been out here every week. 5 or 9-digit ZIP code. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Facebook - Optimum When the front panel on the cable box displays the time, the reboot is finished. Do you want to be informed if there's an unexpected service outage or when we have important product updates to share? If you are currently experiencing an outage and have not yet reported it, please report your outage. All Optimum internet plans are free of contracts and come with unlimited data. How do I find out if internet is down in my area? 4 steps to restore power See how we restore power in your area. Please look into it. Report a different problem Report a tree, light or possible power theft. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ Pricing, terms, and offers subject to . Find out what is going on. @OptimumHelp no service for over an hour. It is common for some problems to be reported throughout the day. charges, at the number provided above. 1 Court Square West, Long Island City, NY 11101 Get it fixed. This user guide shows how to use the outage map by accessing it through the web on a desktop. . If you should lose power, these tips and resources can help you manage while our crews work to restore service. Report Outage Online. View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. To report an outage call 1-888-LIGHTSS (1-888-544-4877). 2023 CSC Holdings, LLC. Optimum's mobile services are powered by T-Mobile's wireless network. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Optimum Outage Map, The Bronx, New York. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ @optimum Im feeling totally ripped off by @optimum. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. Make sure your computer's software is up to date. Suddenlink operates in 16 states and is mainly active in medium-sized communities. download Read on for details. Please call a representative at (844) 910-2593 to confirm. Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. You are currently using a browser and/or operating system we do not support. @OptimumHelp internet outage in Bushwick (zip code 11206). Optimum WiFi hotspot. Under Support, located in the upper right corner, click Service status. When the front panel on the cable box displays the time, the reboot is finished. It may take 3-5 minutes to reboot. Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. The most frequently affected cities were: New York Reported outages on 21.02.2023: There were a total of 1 outages at Optimum (Cablevision). Enter the phone number associated with the outage address. Congratulations Optimum by Altice! All plans include unlimited data. Jan 9 Customers in Conroe, TX are experiencing a loss of service. If you have a cellular-enabled mobile device, go to optimum.net and sign in with your ID and password. What is going on ? Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Constant outages. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Plug the modem back in and wait until it has fully restarted. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Service calls have not helped. Help. All of the downloads are safe from the vendor's official website. Optimum.net is compatible with a wide range of browsers. Optimum by Altice is available at this address. Electrical power is needed to operate your . To avoid unauthorized access, youll still have to enter your password. Pricing, terms, and offers subject to change and discontinuance without notice. Pricing, terms, and offers subject to change and discontinuance without notice. Also don't post any of your personal information. Now turn on your TV. Our crews are actively working and will continue until all impacted customers are back online. your assets for marketing use. Internet access points that allow you to make high-speed Internet 2023 CSC Holdings, LLC. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. H\n0~ ^David, Hi there. to view the Optimum WiFi Terms of Use. One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. Brenham isnt that small of a town. Report a tree, light or possible power theft. are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. *Accuracy not guaranteed. Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. All trademarks and service marks are the property of their respective owners. Service Electric Cable TV, CSC Holdings, Cablevision, Morris Broadband, Optimum, Altice USA, Service Electric Broadband Cable, Service Electric Cable TV of Hunterdon, Cablevision/Optimum. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. In the last three months, how would you rate Optimum? Invalid Optimum ID, please complete all fields. Disclaimer: All trademarks remain the property of their respective owners, and While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. hotspot. 07860. . Optimum by Altice vs Verizon High Speed Internet, BroadbandNow Internet Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Hey @optimum internet been down all day since I woke up at 6am. Run an antivirus scan to make sure the computer does not have a virus. Please don't call "support numbers" posted below most probably it's a scam. Check current status and outage map. Get it fixed. EnEnglish; EsEspaol; Check availability. Useful comments include a description of the problem, city and postal code. Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Having problems? If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates. ^David. Power Outage. Get Help; User Guides; Service Appointments; Optimum Service Plans; . Share them here. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Downed power lines can energize the ground and nearby objects. Realtime status of outages and problems with service providers. @OptimumHelp any update when service in Franklin borough will be restored? Just turn on your device's WiFi and select optimum or optimumwifi from your list of available networks. CDC: https://emergency.cdc.gov/. We know you depend on us for power and we take that responsibility very seriously. The density of these reports is depicted by the color scale as shown below. Optimum Outage Map Generated from Reports Received from Affected Users Within Last 12 Hours Sorry, no map << Back to Outage Page Received 30 reports, originating from Brooklyn The Bronx State College New York Summit and 5 more cities Recent Reports Piedmont Internet down Mar 2 The Bronx Internet down Mar 2 Savannah Internet down Mar 2 Internet down CALL NOW If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. FlexAbility Make sure to report and . Optimum Welcome Guide Samsung & Scientific Atlanta TV Self-Install Guide Optimum TV Box Self-Install Guide TiVo Mini Quick Guide TiVo Premiere Q Quick Guide TiVo Stream Quick Your account number can be found on your recent bill: FirstEnergy understands you depend on safe, reliable power to keep your home, family and business running. Its been a month. With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. In the last three months, how would you rate Optimum? At the moment, we haven't detected any problems at . By selecting Accept all, you consent to our use of Cookies. Also don't post any of your personal information. Criterion Digital 2023. Unplug your equipment (i.e., your modem or Gateway) You can use your own modem too if you prefer. Horrible customer service. At the moment, we haven't detected any problems at Optimum. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. Forget having to sign in every time you want WiFi access at an Whats going on? /EOFBd*e1?. If Optimum is available in your area, youll have your choice of cable or fiber internet service. The . Check to see your plan options by entering your ZIP code at the top of this page. All services not available in all areas. You must have JavaScript enabled to use this form. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Nolensville and surrounding areas. Search for and install any recommended updates. display your award(s), Copy the Embed code and drop it into your site's HTML. Tips? When severe weather is on the way, whats the best way to stay in the know? Without power to your home, your Optimum service will not work. Mobile . Optimum offers both internet and mobile services. are also linked at the bottom of this page. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. BroadbandNow is supported by commissions from some of the providers listed on our site. If fiber is available in your area, you can get symmetrical internet speeds. Call 911 immediately if you see a downed power line. @OptimumHelp any update when service in Franklin borough will be restored? Count to 5, then plug it back in. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Check for reported outages @OptimumHelp maybe fix peoples ****? Want a real-time outage update? There may be a slight delay while the menu screen loads. Customer service is a joke. Optimum Outage Map The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. View the steps. Optimum by Altice is available at this address. Log into your online account to view a status update on a reported outage. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}.