See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. A world of exciting flavors awaits at Excellence Riviera Cancun, where ten of the best restaurants in the Riviera Maya await. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Masks are required on flights and airport. These cookies do not store any personal information. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We will pass your kind words along to the entire team. It was hard to stay in vacation mode when my phone was always with me. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. Overview. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. It can be difficult to get tee times here as a lot of guests of the resort get complimentary passes or have booked unlimited golf packages. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We like a drink and although food narrowly tips it as the most important thing to consider, the drinks offering is integral to our reviewal process. Alejandro at the bar with the pizza oven is great too. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). Offers; Suites; Deluxe Airport Transfers; Resort Map; . On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. Answer 1 of 3: I'm a 38yr old female going on vaca by myself. a Hard Rock Hotel Riviera Maya s az UNICO 2087 otthont ad Cancun s Riviera Maya krnyke a WTTC globlis biztonsgi blyegnek elnyersvel bizonytotta, hogy biztonsgos hely a ltogatk szmra. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Check-in: They have added plexiglass at the counter (and everywhere else) for obvious reasons. 6 meandering pools and an immaculate white sand beach. My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. Having stayed in the slate of resorts that the Excellence group has in this region. The night before our departure our flights got rearranged due to weather. I would certainly recommend this resort. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. If youve ever been to an all-inclusive resort you know the drill. Our commitment is to make every guest experience, as exceptional and unique as it can be. The quality of the entertainment was quite good albeit that this element of all-inclusive isnt really our vibe. The grounds are gorgeous. Excellence Riviera Cancun Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. housekeeping team cleaned twice a day, and we always had fresh towels. Other than having disposable mask included in the room, nothing has changed. The service, the food, and the atmosphere around the resort were top quality. We estimate they took away about 25% of the pool chairs and restaurant seats. Its authentic Mexico and well worth a visit. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. Plus, people tend to dress nicely at night for the performances and shows, so Id bring a few nicer outfits. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. 24,051 reviews. Wedding planners, along with wedding packages and honeymoon packages are available. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. We made our way down to the beach every day around 11:00, and had no problems finding chairs. Share. Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. more. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. Six meandering pools wind through their grounds. The airport/airlines recommend an App like VERIFLY to upload your results. The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. While this is a nice reprieve, the numbers remain concerning. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! The commute from the resort to the airport also took over an hour due to traffic. Its a must-try if you like Asian food and was our favorite restaurant on the resort. That alone was amazing to save us from waiting on hold. Yes, a shuttle service from the airport can be requested. The entertainment is fun, especially the Silent Party nights. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . The resort is beautiful. You can also put your name in to return later and get a drink or enjoy the live entertainment. Review. Juarez, Puerto Morelos, QROO 1-844-663-2269 Price Guarantee Get more as an Orbitz Rewards member 4.6 out of 5 "Excellent!" Overall the room was nice if not a little bit dated. Half the time our turn down service didn't show, we set up our own beach chairs, service came around every 20-30 minutes, (same as everyone else), nothing was done for our anniversary other than a sash placed over the door all week. Plus, makeup and hairstyling for the bride. Review collected in partnership with this hotel. Excellence Riviera Cancun - Adults Only All Inclusive Beachfront property in Puerto Morelos with spa and beach bar 9.4/10 Exceptional 1,069 verified Hotels.com guest reviews See all 1,069 reviews Property highlights Free breakfast Free parking Pool Free WiFi Gym Air conditioning $605 Price available on 3/13/2023 Carr. Excellence Riviera Cancun. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. We liked it so much we ate there three times over our ten-day stay. The front desk asked for the number and informed us they would call for us. Again, this service differentiated the Excellence and made the experience incredible. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. We were not ashamed to take any unsupervised float we found if we needed it. Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. It means so much when it comes from our guests. An extensive gym with a great range of equipment. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. He leads the daytime activities. The Mahi Mahi Skewer on the lunch menu was top class. and an insulated thermos to keep drinks cold. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. COVID Safety: We are vaccinated, so felt safe traveling. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended. The beach area at the Excellence Riviera Cancun is really impressive, its a sprawling beach and there will be no issues getting a sun lounger here. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. The location is more secluded, but it is well located if you want to do excursions like the Chichen Itza. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. You name it and they have it. Its a very smooth process. They made our stay so much more special. Other amenities offered include a business center, laundry services, and airport transfers. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They were waiting with a very comfortable luxury SUV for us outside the airport. There is a lovely coffee shop on offer too where you can grab your morning pick me up. When we stayed there was tequila, rum, vodka and a bottle of red wine. Excellence Riviera Cancun: Relaxing Get Away - Read 24,088 reviews, view 26,116 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor For more on the Excellence Playa Mujeres, check out our review here. The pools are kept very clean, we noticed the staff doing tests on the water every night. Beyond that, the airport is operating like normal. I thought that would annoy me, but it was not an issue at all. This is the version of our website addressed to speakers of English in the United States. In addition, the food area is an important aspect we consider and thats why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal at some restaurants. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. Each night it felt like we were whisked off to a faraway location with some really solid eateries. With culinary artists each trained as experts in their specific regions and flavors, a host of global offerings and exceptionally prepared dishes are yours to savor. by Adrian updated October 11, 2022, 7:10 pm. Their wood fire Pizzas were very good and the seafood risotto was delicate and delicious. This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. Room: We have done all level of rooms in the past and there is not a bad room in the resort. Something new, they now take your picture at check-in, probably for security reasons. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. A traditional French-style eatery serves up some really well-done dishes. The resort was impeccably clean. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! Federal 307 Chet-Pto. What food & drink options are available at Excellence Riviera Cancun? Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. We managed to make it to the ocean once but it took a little liquid courage to do so. Spa is really good as well. They serve the complete range of caffeine-infused delights as well as a range of freshly baked treats. There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. By clicking Accept, you consent to the use of ALL the cookies. If you have been to an Excellence resort before these restaurants will be familiar to you. We felt extremely safe in today's COVID climate.Beauty. Luxury Adults Only. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. 15 minutes from the airport. Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. Ensuring proper protocols are in place. I'm looking for some suggestions of places to play, and the. They even take the time for issues like crunchy bacon vs chewy if you have a preference. Review of Excellence Riviera Cancun Reviewed March 18, 2011 First, the good. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. Basmati (Indian), also well done. 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 Ensuring proper protocols are in place. We really cant fault the resort for its cleanliness. Im currently at ERC (July again) and the vibe is completely different. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. If you want to grab yourself a deal there are daily offers that are available. The Excellence Collection has always prided itself on its expert-led health and safety processes, and the new post-Covid protocols will be a simple extension of what the brand has always provided for its guests. We had the very best time at this resort. These are the COVID-19 viral tests accepted for reentry, and they will incur an additional fee that can be paid directly at the hotel or resort, according to the following chart: We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. There are so many wonderful choices for any food or drink. One of the daily activities that are on offer is a guided bike tour of the local area. So if you like to be close to the hustle and bustle this is the option for you. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. Please, receive our warmest regards from The Excellence Collection. The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. The cuisine has so much variety, the drinks are made to the standard you expect. Federal 307 Chet-Pto. We were very keen to do this, but could never get a spot on the tour. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. Each morning we were greeted and personally escorted to our beach chairs, staff knowing our names, bringing us drinks, snacks, very attentive. This wine tastes bad. Instead of losing the last night of our vacation, we lost about an hour, most of that time due to airlines. The bartenders are great and fast. Other than requiring masks the Cancun airport was operating like it always has. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. They are friendly and helpful at all times. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa.