Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. For more information, see our Condition of returned items policy. , Most single items can be wrapped with 3 of padding in a single box. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. Saiba mais sobre a Autenticidade garantida do eBay. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. Well be able to help you quickly by chatting with you online or through a quick phone call. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Defective. I grew up in Central Florida and have lived here my whole life. Yes, no, maybe. When the seller replies, we'll send you an email with details of the next steps. From the dropdown menu, select Send refund. High-quality, easy online ordering, quick shipping. Language barriers may make it difficult to purchase an international return label. 05-11-2014 But at some point, the scammers are going to figure out the weakness in that business plan. They can then print the label and use it to send the item back to you. However, we're here to help. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. See how to check the status of your return. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. Select the shipping carrier from the dropdown list. eBay has a specific money-back guarantee that applies to wrong and damaged items. Death certificates show that you died. Heres What You Should Do. For items that have a total cost of $750 or more, signature confirmation is required. I'm more irked than upset about this basically because there isno provision for flexibility. Or perhaps send a replacement if you return the item via untracked shipping? If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. If youre a reseller in 2023, you can find deals on items in many places. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. Recently I put up some items I wished to get rid of where the buyer would have to make . Adding tracking details to your return helps protect against delays or issues in the refund process. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. Itens devolvidos que no atenderem aos critrios abaixo podero estar sujeitos a um reembolso parcial. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Choose a reason for the refund. There are several ways you can send an item back to the seller. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. The seller will also pay for return shipping. How many feedback do you have? Ask the buyer to use a label you sent along with the item. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Transfer money online in seconds with PayPal money transfer. That's not "new". Our app can also digest the company's return policy and help you send the faulty product back. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. As others have said, why have the customer pay (dearly) to return a useless item? eBay is no different. What happens if the buyer refuses to pay for return shipping? How you request the return depends on how you bought them. This is a tough one, and I feel for you! An honest , ethical seller will refund return shipping on a defective item. You must be a registered user to add a comment. We do not give refunds and this buyer did not read the terms. But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. Accept your return request and offer a full refund Youll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. .. just like we do now when buyers claim they never received the item! I don't accept returns, why do I have to pay for a return shipping label? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Choose the label you want to send to your buyer. Recycle the old glasses. They can then print the label and use it to send the item back to you. If the seller receives payment but has not shipped the item, then there is no return shipping cost. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . I find too many fun toys for my family (or myself), and just love the whole process. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. Only in our case the buyer didnt pull a switch-a-roo. New to the whole flipping/reselling process? I sold an item and buyer said the shirt was faded, so I had to pay return shipping. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. At the moment it seems that PitneyBowes is willing to refund on claims of damage without requiring returns. 03-23-2018 06:31 PM. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. Returns will not be accepted without prior authorization. In the past we may have called 5-7 times! you misused the product or service in a way that contributed to the problem. Death certificates show that you died. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. What I might do is take a chance and send it without tracking. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Thanks for the good suggestion. If you want return shipping to be insured, see our section on alternative return shipping options. If so I would have called back to get a new representative on the line to straighten it out. We'll automatically close a return request if there's been no activity. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. The returns process usually starts with a message . This article offers a step-by-step guide on replacing an eBay item damaged in shipping. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. If you need help, you can contact us. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. A couple of buyers indicated they received no response. See our Partial refund guidelines for more details. We called eBay ( BIG KEY! first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. Find the item in Returns and cancelled orders. Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. Next, clean the lens with dish soap and dry with a microfibre cloth. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Most sellers refund as soon as they get the item back. And the fact that people like myself willnever make another purchaseis of little consequence to them.