In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. And be amazed by what it does for yours. Copyright Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. You will be working with customers one-on-one to help them with their Apple products. Youll need to be flexible with your schedule. Apples most important resource, our soul, is our people. In this role, you wont be expected to repair hardware. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. And after youve passed an exam, display your verified digital badge on any professional networking site. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Please note that all salary figures are . You need a current, government-issued ID to check in with the proctor and begin the exam. Badges are issued and managed through Credlys digital badging platform. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Related: 17 Apple Technical Specialist Interview Questions and Answers. The mob used the electronics in the store to play music and record their dance routine. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. This cookie is used by the map which helps visitors to identify and reach the facility. Assess employee needs and develop tech training related courses and/or programs. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. 2023 . Customer loyalty and satisfaction is their number one priority. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. You can find information about the accommodations request process in the. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. You maintain composure and customer focus while troubleshooting and solving issues. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Apple certification programs are IT professional certifications for Apple Inc. products. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. They can also help businesses to develop and implement best practices for protecting their data. It was a month before any of us would be on the sales floor alone. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Along the way, youll be updating your technical know-how and educating team members about technical issues. That's according to suppliers involved in Apple's iPhone supply chain. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. The program is open to institutions in Europe, the Middle East, India, and Africa. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Your work hours will be based on business needs. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Your day in the Apple Store is filled with a range of focused support and service tasks. United States Department of Labor. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Europe's No.1 Apple Training Specialist. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Add to Favourites IN-Technical Specialist. Our training team can help you book training for your organisation or for a third party. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. An Apple digital badge represents your achievement in professional training. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. As businesses become more reliant on technology, the need for security professionals will continue to grow. Analytical cookies are used to understand how visitors interact with the website. Thanks to her teams help and extra tech training, she got to know our products inside out. Here's what we know so far. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Come eager to listen and learn from your team, your mentors and your customers. Bing Ads sets this cookie to engage with a user that has previously visited the website. Copyright Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Filter our Apple training by your desired technology. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Because to create products that serve everyone, we believe in including everyone. As part of that process, were rolling out Mac as a choice for our employees. They will also learn about the software and hardware they will use on a daily basis. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. All our courses are practical, hands-on, and led by trusted Apple experts. Apple Inc. All rights reserved. Learn more. Communication skills: Communication skills are essential in any technical role. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. You maintain composure and customer focus while troubleshooting and solving issues. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Save someone's day. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Do you love how it feels to help others? Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Roles based in Quebec require French language proficiency. The cookie is used to store the user consent for the cookies in the category "Analytics". You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. NOW WATCH: The 6 best new features coming to Apple computers. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Discover even more benefits of doing what you love. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. This cookie is set by GDPR Cookie Consent plugin. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Apple is a drug-free workplace. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. At other times, you refer customers to support team members who get them up and running again. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. The energy on these days rocked my world. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Both full-time and part-time jobs are available. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Sign up for notifications from Insider! Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Apple Inc. All rights reserved. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Apple is a drug-free workplace. As mobile devices become more complex, technicians will be needed to repair and maintain them. The mob used the electronics in the store to play music and record their dance routine. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. They may also be responsible for providing support to Apple Authorized Service Providers. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. Certifications are updated on a per product basis annually. iOS 17 Wishlist What Do We Want to See? Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. By clicking Accept All, you consent to the use of ALL the cookies. The best part of working for Apple: It had to be launch days! It works only in coordination with the primary cookie. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Technical Specialists may be required to travel to customer sites. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. At Apple, the learning never ends, and team members continually support each other. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . There is tons of support when needed and the training/onboarding process is great. I guess the one part of the job I didn't look forward to was closing the store at night. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". The employment of Apple technical specialists is expected to grow much faster than average over the next decade. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. What it's REALLY like to work in an Apple store:You get to work with really creative people. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. It felt pretty good to be able to help this woman. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. 2023 Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Apple is a drug-free workplace. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. This cookie is used for advertising, site analytics, and other operations. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Just fill out the form or call us directly on 0203 507 1728. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. They offered benefit options such as health care for all employees full- and/or part-time. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Theyre so grateful and that feels really good.. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. This provides the opportunity to progress as you grow and develop within a role. However, you may visit "Cookie Settings" to provide a controlled consent. Here are three trends influencing how Apple Technical Specialists work. You may be communicating with customers about technical issues or non-technical issues. I will never forget them. Apple Professional Training exams are offered online and cost $149. Apple today launched updated professional training and certifications for IT support and management. The redesigned training has moved to an online, self-paced format. Regardless of the situation, your communication skills can help you be an effective technician. Your work hours will be based on business needs. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. The entire store team benefits from your commitment to providing the best care for customers. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. The customers can make or break the day which led to many days being . Review information and details about the policies, terms, and conditions for Apple training programs. The entire store team benefits from your commitment to providing the best care for customers. Save someone's day. Copyright 2000-2023 MacRumors.com, LLC. Users can demonstrate their competency with two new exams and earn certification from Apple. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session You also have the option to opt-out of these cookies. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title And after you've passed an exam, display your verified digital badge on any professional networking site. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges.